Technical Training Specialist

You will work closely with the assigned business area(s) to drive the technical training process, implement training solutions, and triage training needs by consulting and coaching business leaders and process owners. As a member of the technical training team, you will work with the business to facilitate the planning and implementation of training, identify trends, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. You may also periodically conduct live training for managers, process owners, and SME trainers.

Who we want:

• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
• Provide training process and training system knowledge to the business.
• Complete training workflow tasks within the Change Control process to ensure accurate training is being planned and assigned in the LMS when new or revised documents are released.
• Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
• Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically.
• Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success.
• Support, or own, actions for NC/CAPAs related to training outcomes or the training process.
• Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
• Ensure processes remain in compliance with regulatory standards and quality requirements.
• Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of Stryker training performance and practices.
• Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system.
• Liaise with the Stryker SLMS Shared Service Team and monitor SLMS SS transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement.
• Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
• Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
• Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
• Lead metrics reporting initiatives for the Technical Training organization and its stakeholders.
• Perform additional duties and projects, as assigned.

What you have:

• At least 2 years of experience working in a highly regulated quality/compliance environment.
• Bachelor's degree required; relevant concentration preferred.
• Experience supporting training processes for medical device/technology organization preferred.
• Experience creating/distributing metrics reports.
• Prior experience working with Learning Management Systems (LMS), document management, and change control processes.
• Knowledge of training needs analysis, instructional/program design, development and evaluation, adult learning concepts and learning methodologies.
• Prior experience working in project teams
• Excellent presentation and facilitation techniques in both individual/1:1 and group settings.
• Ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended thought or action.