Technical Training Specialist

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

This role works closely with the assigned business area(s) to drive the technical training process, implement training solutions, and triage training needs by consulting and coaching business leaders and process owners. As a member of the technical training team, you will work with the business to facilitate the planning and implementation of training, identify trends, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. This role may also periodically conduct live training for managers, process owners, and SME trainers.

This role will be a hybrid position working in-office a few days a week and working virtually a couple days a week.

Who we want:

• Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
• Provide training process and training system knowledge to the business.
• Complete training workflow tasks within the Change Control process to ensure accurate training is being planned and assigned in the LMS when new or revised documents are released.
• Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
• Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically.
• Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success.
• Support, or own, actions for NC/CAPAs related to training outcomes or the training process.
• Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
• Ensure processes remain in compliance with regulatory standards and quality requirements.
• Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of Stryker training performance and practices.
• Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system.
• Liaise with the Stryker SLMS Shared Service Team and monitor SLMS SS transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement.
• Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
• Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
• Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
• Lead metrics reporting initiatives for the Technical Training organization and its stakeholders.
• Perform additional duties and projects, as assigned.

What you need:

• Knowledge of Good Manufacturing Practices (GMPs), ISO 13485 regulations knowledge preferred.
• Excellent presentation and facilitation techniques in both individual/1:1 and group settings.
• Ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended thought or action.
• Proficiency in MS Office Suite, with strong excel skills.
• Good analytical and problem-solving skills.
• At least 2 years of experience working in a highly regulated quality/compliance environment.
• Experience supporting training processes for medical device/technology organization preferred.
• Experience creating/distributing metrics reports.
• Prior experience working with Learning Management Systems (LMS), document management, and change control processes.
• Knowledge of training needs analysis, instructional/program design, development and evaluation, adult learning concepts and learning methodologies.
• Prior experience working in project teams
• Bachelor’s degree required.
• Fluency in Spanish helpful.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com