Lead Account Services Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This position is responsible for the lifecycle of the UPS as a Service (UPSaaS) program supporting theState of CA/CA Correctional Health Care Services (CCHCS) consisting of seventeen thousandUPS units deployed to 50+ locations. Interfaces with the Verizon GNSC, PMO, Sales, and other TPV's required to deliver the program to CCHCS. You will be the voice of Verizon and an advocate for CCHCS as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands.

• Monitoring KPIs across several technologies and implementing action plans when needed.
• Serving as a point of contact for all service related matters to ensure customer satisfaction.
• Leading efforts to escalate across internal groups to resolve issues impacting customer service.
• Resolving business problems and escalated issues by working closely within and across teams.
• Ensuring team compliance with existing agreements, policies and reporting requirements.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

• Associate's degree or two or more years of work experience
• Three or more years of relevant work experience.
• Experience in client services, account services and/or project/program management.

Even better if you have one or more of the following:

• A degree.
• Working knowledge of Verizon Managed service and Schneider UPS equipment a plus.
• Ability to matrix manage various suppliers to meet the business needs of CCHCS.
• Ability to manage multiple work streams in a correctional environment.
• Effective communication and customer service skills.
• Ability to present information to key stakeholders.
• Experience in telecommunications or IT services industry preferred.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).