myHR Experience Specialist

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who We Want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What You Will Do:

• Provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers.

• Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards.

• Handle confidential and sensitive information (i.e. HIPPA related)

• Provide training to employees and managers on Workday functionality and HR processes.

• Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required.

• Assist employees and managers with myHR portal and Workday system navigation and completing transactions.

• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

• Understand and comprehend general requests in order to provide accuracy responses to information.

• Ability to recall specific information from a variety of HR related materials.

• Communicate clearly telephonically and via email and other electronic means

What You Will Need:

• High School diploma or equivalent required.

• 1+ years of customer service experience desired.

• Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word) is required.

• Flexibility to work 10:30 am - 7:00 pm shift hours

• Strong interpersonal skills along with presentation, written and verbal communication skills are necessary.

• Experience using a case management or HRMS system is preferred.

• Experience with Workday applications is preferred

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com