Claims Specialist - TPA Oversight

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb is fundamentally committed to the creation of an inclusive, respectful and equitable workplace. Through our policies and practices for recruitment, development, retention and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.

The Role

As a Claims Specialist in the TPA Oversight group, you will work in a collaborative environment to investigate and settle claims promptly and equitably while building and maintaining productive relationships with internal and external customers, including clients, underwriting and service teams. You will have the opportunity to use creative thinking to overcome obstacles and work to develop innovative approaches to solving customer problems. As a Claims Specialist, you will determine coverages, manage claim investigations, and resolve claims. Some travel is required. You will be required to be licensed as a claims adjuster in numerous states.

Responsibilities

• Provide outstanding customer service and work well with the insured, broker and TPA in the adjustment of general liability casualty and business auto claims.
• Analyze coverage and communicate coverage positions, as warranted.
• Conduct, coordinate, and direct investigation into loss facts and extent of third-party damages. Direct and closely monitor assignments to experts and defense counsel.
• Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Set reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Travel to conferences, mediations, and trials as necessary. Travel ranges from approximately 10% to 25%, but it could be more as dictated by business needs.