Delivery Project Executive

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThis role ensures client needs are satisfied by constructing partnerships between the PE/ Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. He/she builds account satisfaction through the formulation, development, implementation, and delivery of technical and business solutions as specified in the contract or Statement of Work (SOW). The DPE works with the PE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations. He/she provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the PE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). Strong Governance skills, Ability to delegate, yet be in control, Cultural Awareness, Client interaction, and negotiation skills.The role of the DPE is critical to the success of IBM and is the cornerstone of Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of the change that affects success. IBM must constantly revalidate roles to ensure delivery to commitments, growth of the business, and an increased financial position. The DPE role focuses on 12 core skills that are the fundamentals of executing service delivery.DPE Core Skills:1. Apply Planning Techniques to Client Strategy2. Apply Business Control Requirements3. Apply Financial Management and Forecasting Techniques4. Apply All Elements of Cost Accounting5. Manage Client Expectations/Satisfaction6. Manage Client Relationship & Coverage Plan7. Manage Account Performance8. Manage Contract Transition and Change9. Implement Quality Process Metrics10. Perform Team Building in Cross-Functional Teams11. Manage Global Delivery12. Develop Offerings/Solution Strategy from Opportunity AssessmentRequired Technical and Professional ExpertiseKnowledge of ITIL - 10+ yearsProject Management skill, PMI Certified is preferred - 5-7 YearsCloud Solutions, Cloud Migration - 1-2 yearsPreferred Technical and Professional Expertise1. Artificial Intelligence (1 to 2 years of experience)2. Cognitive Skills (1 to 2 years of experience)3. Blockchain (1 to 2 years of experience)4. Mainframe technologies (4 to 10 years of experience)About Business UnitThis position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on "day one" as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.