VP, Southeast Regional Claim Executive

Currently we are seeking a Regional Claim Executive (RCE) for Chubb’s Southeast Region. The Region is headquartered in Alpharetta, GA. It includes business produced by the 5 branches located in the Region through our distribution force of both commercial and personal lines independent agents and retail brokers. The RCE is accountable for the overall claim business relationships in the Region, and for facilitating delivery of the Chubb claims brand to business partners, agents, brokers and insureds in the region.

As the Claim Business Executive for the Region, you will serve as a primary point of entry to North America Claims for internal and external business matters. You will partner with Chubb’s Claim Discipline leaders to execute the core tenants of our brand: integrity, empathy, fairness, promptness, and technical expertise. And, you will be the leader accountable for ensuring that Claims is included as a value-driver in the Regions’ overall business plan, agent and customer Initiatives, and local events that promote Chubb’s business presence in the region.

Leadership Responsibilities:

• Drive the process for keeping the business region current on NA Claim organization initiatives, strategies & trends
• Lead Regional initiatives to promote the competitive advantages of the Chubb Claims Brand in the local marketplace
• Partner with business units in the Region to embed Claims in their business strategy for growth, retention and profit
• Own the process for managing, resolving and tracking claim issues that escalate from business partners, agents, or insureds in the Region
• Establish a business process for analyzing, communicating and taking action on customer satisfaction claim survey results for the Region
• Cultivate strategic relationships with the claim executive equivalents for the agents and brokers located in the Region
• Provide a pipeline to the Claim Disciplines on emerging business or customer trends in Region and on opportunities to enhance service
• Advocate business partner, agent and/or insured support for strategic initiatives or positions taken by Claims to protect/promote the brand
• Collaborate with the NA Claim Business Consultant Mangers to ensure CBC resources are effectively allocated to the Region’s business
• Manage the process for identifying and delivering Claim Organization training to Chubb new hires, agents and brokers in the Region

Competencies:

• Demonstrated advanced leadership competencies
• Strong business and claims acumen and knowledge
• Deep understanding of the Chubb Claims Organizational Structure, Operational Practices and Customer Service Goals
• Demonstrated track record of success in leading and influencing business outcomes
• Ability to promote open communication that fosters an environment of team collaboration, diversity and inclusion
• Ability to interact with a wide range of technical and non-technical groups, spanning all organizational levels
• Proven internal cross-organization and external customer/agent relationship-building skills
• Exceptional oral, written, and presentation skills that positively influence a wide audience
• Demonstrated ability to positively contribute to and support Chubb’s vision, values, and business strategies