Executive Director, Advanced Communication - Product Management & Development

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Executive Director will have global responsibility for Verizon Business Group’s (VBG’s) Advanced Communications products. This includes, but is not limited to, Unified Communications products, Contact Center as a Service products, VoIP Connectivity products, and Voice API products. This role will also oversee VBG’s core voice services, including long distance, toll free, and local voice services.

Key Responsibilities

• Lead a team of experienced product managers in developing innovative business communication services and managing product life cycles end-to-end, including market opportunity assessment, competitive analysis, product strategy, business case, capability roadmap, customer experience, operational excellence, and sales enablement and support
• Define and drive the strategic direction and competitive positioning of the products across multiple sales channels and customer segments, including global and public sector markets
• Prioritize initiatives and allocate investment of capital and expenses to maximize impact
• Drive product development initiatives to launch on-time and within budget
• Establish and execute go-to-market plans and drive post-launch activity to ensure revenue forecasts are achieved; deliver a clear segmentation strategy for the portfolio
• Grow business communications revenue and profitability to positively impact shareholder value
• Track and analyze key performance metrics on a monthly basis and forecast product revenues
• Ensure winning customer value propositions and exceptional customer experiences end-to-end
• Stakeholder and align with other VBG product teams to support the development of scalable customer solutions – these teams include other “above the network” product teams (such as Security and SaaS), Wireless and Wireline connectivity product teams, and Platform product teams

What we’re looking for...

• Bachelor's degree and/or equivalent industry experience – a combination of engineering/technical and MBA education highly desired
• 10+ years of work experience, with 5+ years of product management experience in B2B products or services
• People management experience
• Strong understanding and knowledge of IP Communications, Unified Communication and Collaboration Services, and Contact Center Services
• Strong understanding of mobility business solutions
• Deep understanding of the competitive marketplace for Business Communications globally
• Proven track record of launching business products/capabilities in a fast-paced environment
• Proven ability to drive, lead, and influence cross-functional teams
• Strong strategic perspective and customer focus
• Experience managing across multiple technology and GTM partners, including Cisco, Microsoft, RingCentral, Genesys, and NICE CXOne
• Outstanding financial acumen, with a balanced blend of business and technical savvy
• Excellent communication and presentations skills, with demonstrated experience communicating to senior leadership stakeholders

This role can be located in other valid Verizon locations.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).