ServiceNow Administrator

Description

Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Department of Justice (DOJ) customer where we are challenged to provide ongoing innovative and seamless experience while using DOJ systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the user base. We foster a positive end-user experience while ensuring protection of the data.

As ServiceNow Administrator will operate as part of an integrated team to support the current and future operational needs of the project in the cloud instance of ServiceNow. You are expected to provide implementation expertise, and day-to-day operational administration support for the ServiceNow system.

Primary Responsibilities

Under the general management supervision, you will be responsible, to include, but not limited to:

• Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports

• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.

• Overhaul, maintain and enhance Change and asset management, as well as current connections between ServiceNow and other systems.

• Create, maintain and enhance future connections between ServiceNow and other systems.

• Maintain Forms, Reports, Views, Workflows, Groups and Roles.

• Monitor health, usage and overall compliance of ServiceNow and its applications.

• Coordinate application and platform upgrades.

• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts

• Configure User Accounts, Groups and Roles. Create custom Roles where necessary.

• Evaluate and configure systems for better performance

• Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions

• Stays current on ServiceNow products and applicable integrated technologies.

• Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines

• Loads, Modifies, and maintains data between ServiceNow and other platforms

Basic Qualifications

• Bachelor’s Degree with 8+ years of relevant experience or Master’s with 6+ years of prior relevant experience in ITSM administration. Additional years of work experience in lieu of degree might considered.

• At least 5 years of experience with ServiceNow Administration

• Experience with ServiceNow upgrades.

• Strong analytical, problem-solving and decision making capabilities.

• Experience integrating ServiceNow with external systems

• Experience using Workflow Editor to configure workflows.

• ITIL Foundations Certification a plus.

• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.

• Experience or familiarity with Agile development and testing methodology.

• Ability to obtain and maintain a Public Trust clearance.

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.

• Must be a U.S. Citizen

Preferred Qualifications

• Candidate located in DC area

All candidates supporting the DOJ programs must be a US Citizen to be considered.

Salary for this position: $130K - $140K

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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