Service Desk Technician - Junior

Description

Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

Leidos is seeking a Service Desk Technician to support the United States Central Command (USCENTCOM) Information Technology Services (CITS) contract at our customer site in Tampa, FL. You will be part of a team that provides an innovative, modernized, IT life-cycle management system to USCENTCOM, including next-generation IT infrastructure cloud services and end-to-end automation. The CITS program provides USCENTCOM with the capability to maintain high readiness rates for an innovative enterprise IT infrastructure on a global scale.

Primary Responsibilities:

• Provides on-site, hands on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals.

• Provides end-user IT system and software maintenance for the USCENTCOM COOP.

• Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades.

• Tracks the disposition of equipment throughout its life cycle (e.g., Computer Equipment Replacement Program (CERP) and Life Cycle Replacement (LCR)). Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO).

• Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks.

• As needed, may provide CPN and SCO support to Coalition partners; provide expertise and advice relating to CPNs, CPN-X, CX-SWA, and coalition networks.

Basic Qualifications:

• Must possess an active Secret clearance or higher.

• 2+ years relevant experience with a High School/General Education Development diploma, or 1 year experience with an Associates’ degree, or no experience with a Bachelor’s degree.

• One or more of the following active certifications: A+, or CND, or Network+, or Security+

Preferred Qualifications:

• Experience working with the USCENTCOM customer performing enterprise IT services.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.