ESIS Claim Assistant Vice President - General Motors Team

ESIS Claim Assistant Vice President

This is a challenging opportunity for a leader to join our ESIS General Motors Team. The Claim Vice President is a critical leadership role in effectively executing ESIS business strategies and plans for our dedicated client. The position partners with internal and external constituents to help shape the organizations claim strategies and leads team of ESIS Claim Professionals to deliver superior technical claim handling and customer service.

KEY OBJECTIVE:

Responsible for leading a claim operation with national scope. Leads individuals in the managing of claims investigation and settlement activities for Auto and Liability claims to assure quality and timely claims service in the most cost-effective and fairest manner. Collaborates with internal and external partners to meet client agreed upon outcomes while maintaining an integrity driven organization with a focus on results.

MAJOR DUTIES & RESPONSIBILITIES:

• Leads managers, claim handlers and operations personnel in the support of organizational objectives.
• Manages, controls, directs, and takes corrective action with specific strategies to ensure claim quality meets company and client standards and procedures.
• Delegates/controls specific settlement/draft authority to appropriate subordinate claims personnel.
• Manages workflow to provide the client with superior service. Develops and implements specific action plans to correct deficiencies. Establishes client service standards for claim processing services.
• Interfaces with home office claims as needed to ensure high quality and equitable claim file handling.
• Manages the local claim reserve process to ensure that reserves are adequate to cover losses.
• Manages and monitors departmental budget. Manages and controls expenses by ensuring adequate departmental controls and prudent protection/application of company assets.
• Ensures that organization design, staff selection, performance management, reward programs and related actions are consistent with company policies and procedures and sound business judgment.
• Facilitates change by addressing points of resistance and individual issues and concerns. Acts as a facilitator to help remove barriers and resolve department issues.
• Participates as an accountable member of the Claims Leadership Team and promotes division/company strategies and values.
• Handles other management responsibilities as required by individual business line.

REPORTING RELATIONSHIPS:

Reports to and receives direction from the Claims Vice President - AGL Segment Leader. Directly supervises managers and team leaders.

DESIRED QUALIFICATIONS:

• 7 - 10 years of casualty claims handling experience.
• 5 - 7 years management/supervisory experience. Demonstrated strong managerial experience leading a claim unit within sizeable staff in multiple roles.
• Knowledge of and ability to establish and implement general business, legal and ESIS best practices.
• Completion of management and technical training programs, courses and/or BS in Business Administration or related field. CPCU, ARM, AIC, CLA or other professional designations considered important.
• Strong technical knowledge of multi-jurisdictional laws.
• Strong interpersonal and collaboration skills
• Excellent oral and written communications skills
• Effective presentation skills
• Strong project management and organizational skills
• Knowledgeable of Property & Casualty business including claims procedures, coverage issues, legal and regulatory processes.
• Ability to establish and implement general business, legal, and ESIS procedures and practices.