Senior IT Support Specialist

Job Summary

Amentum seeking a Senior IT Support Specialist for our Washington, D.C. customer.

You are dependable, detail-oriented, and committed to delivering consistent professional IT operational support to senior leadership. With your innovative, advanced IT troubleshooting and resolution experience, you will be a perfect fit for this role. You also have excellent communication skills, particularly when speaking to customers and senior management level staff.

Responsibilities:

• Imaging Dell laptops and desktops using the DOT standard image following the SOP.
• Submitting TSRs and SMRs for in-processing and out-processing MARAD employees.
• Receiving IT equipment “Laptops and iPhones” from MARAD users when they leave the department.
• Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date.
• Moving IT equipment for employees between offices.
• Replacing toners for small printers and keeping the toner inventory tacking sheet up to date.
• Maintaining the MARAD storage room.
• Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices.
• Setting up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room via MS teams or Zoom.
• Installing MARAD specific software’s for MARAD users (such as AutoCAD).
• Participate in the department’s monthly server patching cycles - one Saturday and one Sunday each month. This will require gaining access to MARAD servers, but the technician will only be pushing windows updates to those servers.
• Provide onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar.

Here at Amentum, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees, who in turn take care of our customers, driving the success of our business.

• At least 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
• Due to the nature of work, must be a U.S. citizen
• Must have the ability to obtain and maintain a Secret security clearance

• Associates degree
• Dell Certifications
• IT and Networking Certifications