Service Order Dispatcher

Job Summary

Amentum is looking for a Service Order Dispatcher to join our team in our Springfield, VA location.

The selected candidate will:

• Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor
• Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories
• Record information, such as name, address, location, equipment to be repaired, or service to be rendered
• Prepare work order and distribute to customer, service crew and/or craft supervisor
• Schedule service call and dispatch service crew via telephone or radio
• As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services
• Maintain detailed records of service calls, work orders, and metric data
• Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio
• Identify emergency issues and notify customers and management in timely manner
• Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations
• Conduct daily Quality Control checks on all work order entries
• Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System
• Provide monthly reports on work order statistical issues as requested by management
• May provide IDIQ support and assistance
• Maintain data quality and maintain Technical Reference Library
• Perform all other position related duties as assigned or requested

• Must have at least 1 (one) year of work experience
• High school diploma or equivalent
• Must be a U.S. Citizen
• Must posses and maintain an active TS/SCI security clearance

• 1 year of job-related experience, including operating software programs, preferred
• CMMS experience preferred (ARCHIBUS)
• Microsoft Office experience preferred