Manager, Client Account Management - Government and Public Sector - International Development Organizations (IDO)

Client Account Management - Government and Public Sector - International Development Organizations (IDO) Account Manager (CL-5)

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government and Public Sector Industry, you'll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service PPMDs and professionals client-facing and help account teams win work.

The International Development Organizations (IDO) account is a Platinum account serving U.S. government international development agencies, multilateral organizations, and international financial institutions. The U.S. Agency for International Development (USAID), makes up the largest segment of the IDO portfolio, and is itself a Global Crown Jewel account. The IDO account is a truly global account, implementing development programs in over 40 low- and middle-income countries around the world, partnering across the Deloitte Member Firm network, and delivering core professional services to international development organizations at their headquarters.

How You'll Operate

You will serve as "Chief Operating Officer," flexing the role you play as you deliver against account priorities, serving as:

• Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
• Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
• Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and
• Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.

Work You'll Do

Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the "Account Excellence Model", a holistic framework for managing world-class accounts, which includes:

• Client: Client Relationship Strategy and Implementations; Client Accelerators and Executive Programs/Experiences; Marketing and Eminence; Pursuit Management
• Strategic: Account Strategy and Planning (strategy, operating model, and strategic initiatives)
• Leadership: Leader Development (connectivity, successions, transitions, etc.)
• Quality and Risk: Confidential Information Program, Firm Compliance/Independence, and Legal/Contracting
• People: Talent and Teambuilding/Team Management
• Financial: Financial Management and Reporting
• Global Crown Jewel Account Management: Global engagement with Member Firms, enabling account growth across geographies. Includes global account strategy and planning, operating model, go-to-market approach, global governance, pipeline management, enabling infrastructure, and knowledge management.

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

Qualifications

Required:

• Bachelor's degree
• Demonstrated account management or consulting/client service experience
• Demonstrated experience working with international development organizations
• Minimum 7 years of work experience
• Strong organizational skills
• Strong project management skills
• Ability to adapt to a changing environment
• Ability to motivate others
• Exceptional interpersonal and communication skills
• Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
• Excellent analytical and problem-solving skills
• Experience mentoring/counseling others

Preferred

• GPS industry experience
• Experience working with non-US Deloitte Member Firms

How you'll grow

At Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

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