Associate Installation Technician, San Jose

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

BASIC FUNCTION

• Provide onsite product installation and project management.
• Supervise and lead additional onsite installation personnel to achieve project completion.
• Perform instruction, full system testing and provide documentation on installed systems as defined in QIP, and applicable MAP.

Train and lead other onsite Stryker technicians.

RESPONSIBILITIES

• Will make travel arrangements for self and coordinate travel for other installation personnel.Collaborate with project managers and project personnel on installation kick off meetings
• Will verify all aspects of infrastructure are in place upon arrival at site. Will work with project management team and make suggestions to any/all contractors and customers regarding project needs.
• Will be required to comply with integration and FDA documentation procedures and standards.
• Will coordinate with offsite project managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.
• Will email daily reports to project manager, installation manager and appropriate individuals to maintain open and timely communication updates regarding the installation project.
• Will work from written and/or verbal instructions.
• Will communicate scope of work to additional installation personnel.
• Required to perform initial system checks to identify functionality and communicate deliverables to appropriate channels.
• Will be required to read, interpret, and execute wire schematics and room elevations.Will train others on operational function of installed systems.
• Must exercise a professional appearance and acumen while interacting with all customers.
• Must supervise daily work efforts of other installation personnel and additional sub-contractors specific to achieving project completion while maintaining quality.
• Outside vendors and contractors: Must supervise work details of outside contractors to ensure quality system requirements are met.
• Is responsible for staying current on all assigned compliance and job related trainings.
• Interacts with customers with regard to post market surveillance activities.
• Other duties as requested by project manager, installation manager, and project engineering team.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
• Perform preinstall job site checks and report findings to the project team.
• Proven ability to demonstrate the skills of an associate integrations specialist.
• Will review and seek out installation obstacles such as infrastructure obstructions, conduit paths, and elevation changes.
• Provides solutions to areas of opportunity to help improve processes or products.Must be able to travel up to 95% of the time, and arrive to job site as specified by project manager.
• Ability to work weekends as required.

PHYSICAL REQUIREMENTS

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. smartphone, PC, and measurement equipment etc.).

MENTAL REQUIREMENTS

• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
• Must be able to improvise based on environmental/infrastructure needs within the appropriate guidelines.
• Must be able to follow and explain detailed instruction and inspection procedures.
• Must be able to complete detailed documentation accurately.
• Must be able to identify issues outside scope of project and discuss with the appropriate individuals.
• MMust be able to work in a fast pace, independent environment and exercise good judgment.

SKILLS/EXPERIENCE REQUIRED

• Intermediate PC and appropriate application skills.
• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment.
• Intermediate math and technical writing skills.
• Excellent problem solving skills.
• Excellent interpersonal communication skills.
• Must demonstrate strong ethics and character.
• Established talent for cable management and termination techniques.
• Must be able to interpret and execute A/V/control system flow schematics and diagrams.
• 2-3 years related technical experience.
• 2-3 years experience as an Associate Installation Tech. or equivalent.
• Possesses knowledge of other vendors equipment and how it interacts with Stryker equipment.Experience providing exceptional customer service and building lasting relationships.

EDUCATION/TRAINING REQUIRED

• B.S. or B.A. preferred.
• Those lacking degree must have minimum 2-3 years integration experience or comparable skill set.

Work From Home: Not available

Compensation Grade: 8.Technical Customer Support - Customer Site.3IC

Travel Percentage: 90%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com