US E-EA One Team Associate - Charlotte

Do you enjoy working in a high-energy, fast-paced, team environment? Are you engaging and comfortable interacting with and supporting a wide range of customers - from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!

Work You'll Do

As an Associate you play a critical role in helping to deliver a full-range of services and support to our Deloitte professionals, clients, and guests. As part of the operations team you assist in the delivery and execution for meetings and events; administrative services (e.g. mail, printing); greeting and helping guests and visitors; and assisting with other office support activities that enables our professionals to effectively support our clients.

As an Associate at Deloitte your responsibilities will include:

• Supporting day-of execution for meetings and events including: coordination with team/vendors, ensuring effective set-up/execution of events; supporting basic audiovisual equipment troubleshooting; and other last minute logistical needs
• Supporting various office tasks and administrative services including: processing and delivery of mail; visitor/customer reception desks and phones; requests for printing; managing supplies and equipment; facility upkeep; and general cleaning (non-janitorial activities)
• Effectively managing and executing requests by assessing needs, securing all necessary details, managing customer's expectations, and reviewing work product for quality, accuracy, and alignment with the customer's request
• Collaborating with team members and management to ensure effective execution of services and support and to solve problems and address conflicts
• Adding value through critical thinking, problem solving, and anticipating the needs of customers to enhance their experience

• At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

• Minimum of 1 year of related office support experience in a service-oriented or customer-centric environment
• High school diploma
• Technical skills, including proficiency in Microsoft Office
• Positive, energetic attitude
• Proficient written and verbal communication/interpersonal skills
• Time management and organizational skills
• Effective skills in critical thinking, problem-solving and negotiation
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

• Associate/bachelor's degree