Associate Director, Change management

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Description

The Associate Director, Change Management role on the Clinical Operations Evolution team will provide strategy development, oversight, leadership, and tactical support on change initiatives within Global Development Operations. The role is accountable for ensuring changes brought about by GDO strategic initiatives are adequately managed in an operational state while maintaining effective alignment of stakeholders, business processes, and technology implementations. The role is also accountable for managing change in a controlled manner, in compliance with regulatory requirements while enabling the organization to maintain an inspection readiness state.

Reporting to the GDO Change Management Lead, the Associate Director, Change Management will work closely with Project Leads to plan Change Management activities specific to strategic GDO change initiatives. This will include developing plans for leadership and employee engagement, communications, and training. This is an essential role to the success of the Clinical Operations Evolution organization to support an effective change management process leading into a stable operational state across the Global Development Operations organization.

Responsibilities

• Serves as a subject matter expert for change management activities within the Clinical Operations Evolution team

• Provides hands on support and development of change strategies through the development of stakeholder analysis, impact assessments, engagement plans, impact assessments, change readiness plans and quantitative success measures that will reinforce change.

• Provides support in the development, execution, and monitoring of Change Management Plans in collaboration with project sponsors, project managers and key stakeholders.

• Manages partnerships with HR, Internal Communications, and R&D Learning & Development organizations to understand existing performance incentive mechanisms, communications channels, and educational forums. Deliver training to trainers (train-the-trainer) when necessary

• Contributes to internal/external continuous improvement initiatives, and participate in strategic initiatives as the change management work stream lead to drive successful outcomes of change initiatives.

• Ensures adequate engagement is performed to drive awareness and buy-in of changes across impacted stakeholder groups

• Collaborates with Project Leaders, Project Managers, and Clinical Trial Managers to ensure they understand the shift in workflow and are prepared to lead/manage teams through the new/revised process

• Plans and oversees delivery of training and communication materials for stakeholders impacted by strategic change initiatives and liaises with stakeholder groups and change agent networks

• Use a structured change management methodology (e.g., process and tools) to guide portfolio-level and initiative-level change management activities.

• Contribute to a change community of practice as a mechanism to foster a robust change management community and to amplify the impact of our change strategy.

Experience

• Bachelor’s degree required with an advanced degree preferred.

• 6- 8 years of change management experience in large scale change initiatives and organizational effectiveness activities in a highly regulated environment is required

• 7-10 years of pharma industry experience preferred

• Track record in developing and implementing successful change strategies in complex and global environments

• Significant transformation/major change experience/PRO experience preferred

• Significant, demonstrated breadth of experience, versatility, and independent leadership and stakeholder management skills.

• Experience with Change Management principles and best practices as well as experience working with Enterprise Process Management

• Experience working across company boundaries, ability to function well in ambiguous and complex environments

• Ability to quickly build relationships, and to analyze and interpret complex issues and diplomatically negotiate a common approach

• Experience with driving innovation and continuous improvement initiatives

• Strong project management and planning skills

• Effective oral and written communication skills to influence, inform, or guide others

• Ability to effectively respond to regulatory trends, internal audits, inspection activities including root cause analysis/Corrective Action/Preventive Action (CAPA) plans for any findings.

• Demonstrated ability to collaborate across functions in a highly matrixed organization global setting

• Ability to navigate ambiguity in a fast-paced environment

• Strong business acumen and understanding of organizational challenges

• Ability to make the complex more easily understood through written narrative, visuals representations and clear presentation decks.

• Possess excellent written and verbal communication skills, including the ability to deliver executive presentations

• Experience and knowledge of change management principles, methodologies, and tools

• Strong ability to flex and influence across critical stakeholders to drive organizational agenda

• Exceptional cross-functional / matrix / project leadership skills

• Organized with demonstrated strength in planning strategy and tactics

• Proven track record of balancing broad organizational change strategies with pragmatic on the ground solutions that increase adoption and usage of desired change efforts

• Recognizing and accommodating diverse regional and organizational needs in change strategies

• Strong problem solver and facilitator, especially in highly ambiguous situations

• Strong developer of effective partnerships and relationships with all levels

• Commitment and passion for achieving desired outcomes (i.e., value, quality, speed, cost)

#LI-Hybrid

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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