Project Manager, Experience Management [Denver, CO]

Location: Denver, CO

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions. Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

Work you'll do

As a Project Manager, you'll lead client-facing initiatives that deliver cloud-based marketing solutions. Working at multiple levels with various internal and external groups, this strategic role manages all aspects of project planning -from project scope/definition, project planning, timeline measurement, and resource allocation. This role collaborates closely with cross-functional-delivery team in management of the hands-on technical implementation process. The Project Manager has direct impact on the revenue generated with customers - and, will collaborate as needed to maintain as positive a customer experience as possible. A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues as well as provide answers to customers. Additionally, it is requirement to be able to work effectively in both hybrid-agile and agile project delivery frameworks.

Your responsibilities will include:

• Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
• Oversee project delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, milestones, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.
• Achieve customer satisfaction through successful delivery of defined project scope. Coordinate/communicate escalations across internal teams.
• Manage administrative portions of project delivery from inception to closure, including defining ways of working
• Collaborate with third-party subcontractors, Vendors and technology Partners as needed.
• Capture and communicate experiences in formal post-mortem - relaying best practices, customer experience and resource feedback to the broader internal team.
• Coordinate escalations across proper escalation path, defined at start of projects.
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
• Take ownership of planning and dependency management and keep all planning and risk reporting material updated
• Manage status communication to executives
• Identify partnership opportunities and capitalizes on "add-on" sales opportunities across projects.

• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
• eCommerce strategy, implementation and operations
• Marketing Content and digital asset management solutions
• Marketing Technology and Advertising Technology solutions
• Marketing analytics implementation and operations
• Advertising campaign ideation, development and execution
• Acquisition and engagement campaign ideation, development and execution
• Agile based, design-thinking, user-centric, empirical projects that accelerate results

• Minimum 3+ years of prior experience in a client-facing Project Management role, ideally within the Digital Marketing Cloud space required. This includes knowledge of Customer Data Platform, Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting and content Personalization solutions.
• 5+ years of proven success in a software-based PM role strongly preferred. Prior experience as a Project Manager within a Saas environment is required.
• Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.
• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
• An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.
• Professional demeanor, ability to interact with and lead diverse teams, and communicating with client managers, directors, and VPs including CMOs and CXOs.
• Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills.
• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• BS/BA Degree or equivalent experience.

• Experience as Consulting Manager in a large consulting organization or Agency.
• Experience managing Agile development projects.
• Prior experience with Digital Marketing Solutions.
• Proven experience managing off-shore teams.
• Certified ScrumMaster, PMP Certification.