AVP Implementation & Production Support

Key Objective:

Manage and support the marketing of complex Accident & Health insurance programs by providing expert product support. Oversee process, metrics, and systems designed to streamline product delivery and customer support. Manage special projects, development initiatives and area functions. Develop and manage A&H implementation processes and compliance operations.

Major Duties and Responsibilities

• Manage and Support A&H Implementation and Production Support functions, including advertising review, state filings, policy issuance, and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide ‘hands on’ support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.
• Manage and support customer acquisition and retention process by interacting with parties involved in the process (client, TPA, MGU, Program Manager, Account Manager, Claims Manager, Legal) to prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area database(s) designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.