Operations Sr. Business Analyst

Description

Job Description:

Leidos Health Group has an opportunity for an experienced Operations Sr. Business Analyst capable of supporting the execution of a Department of Veterans Affairs program.

The candidate will support the Operations team by working closely between the Director of Operations and the Program Manager/Deputy Program Manager to ensure that metrics surrounding quality SLAs and quality improvement initiatives are accurately represented through the life of the program.

Primary Responsibilities

• Maintaining reports covering the VBA POI Operations team including metrics surrounding claim volumes, time to close, and process improvement initiatives.
• Works closely with the Quality Assurance team on performance improvement strategies, data to support initiatives, and overall program quality measures driving increased automation.
• Would be in a contributor role for the Quality Management Plan and a reviewer for other deliverables such as the Automation Roadmap, Program Management Plan, etc.
• Developing report content for quality SLAs by aggregating information from business systems (databases, portals, etc.).

Basic Qualifications

• Database experience aggregating information from business systems in support of reporting to both internal and external stakeholders.
• Bachelor’s Degree in a technical or business area and 8 years of experience.
• Excellent written and verbal communication skills.
• Ability to pass a background investigation for Public Trust.

Preferred Qualifications

• Active NACI background investigation and VBA PIV access.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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