Lead Operations Analyst (KeyNavigator and Payment Deposit Services Support)

Location: For Those Who Work At Home - Various, Ohio 44145 This position includes on call work which includes time on weekends (part of monthly rotation) and after hours for issues impacting production and/or for special projects due to business need. JOB BRIEF This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on KeyNavigator analysts support and other duties as assigned. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives. ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of KeyNavigator, and additional areas of support, as assigned. Job functions of an Operations analyst include: Delivering high quality support and great service to our internal/external partners and clients. Active participation and guidance as it relates to KeyNavigator, and the associated applications/systems, process initiatives and projects. Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects. Assist in developing reporting and metrics to measure performance and effectiveness of operational processes. Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations. Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. Mine data from primary and secondary sources often using complex joins across multiple datasets Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. More broadly, analysts are expected to display the following skills and competencies: Strong problem solving through ability to analyze qualitative, operational & financial data Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types Ability to concisely and effectively communicate with senior management High degree of adaptability & intellectual curiosity, comfortable with ambiguity Exceptional teamwork and collaboration REQUIRED QUALIFICATIONS: Bachelor’s Degree or equivalent experience Client centric mindset Ability to effectively manage change Proven track record of building strong working relationships with internal partners and external clients Ability to stay on top of task assignments Strong decision making and analytical skills Excellent written and verbal communication skills Attention to detail in documenting and implementing requirements Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues Ability to facilitate research and resolution of sometimes less-than-straight-forward issues Strong aptitude to technology based tools and databases (i.e., Excel, Access) Interest, willingness and ability to assimilate information quickly and succinctly Works well in a team-based environment PREFERRED QUALIFICATIONS: 1-2 years of Operational Analyst experience 1-2 years as SME in Operational role within Key with knowledge of KeyNavigator Technically savvy in relation to Windows systems and software Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. While the position at this time is intended to be mostly home based, the team location preference for the role is near the main locations for this part of the organization which includes Cleveland, OH, Buffalo, NY, and Albany, NY. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $55,000.00 to $70,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 04/26/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote