Senior Manager, Real Estate Operations

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be responsible for providing business operations support for Global Real Estate Facility Operations, including implementing and driving strategies to improve the management of the Operations Team with a focus on Facilities Maintenance, Infrastructure, and operating budget.

In this role you will be partnering with members of the Global Real Estate Team, Strategic Partners, Vendor Base, Sourcing, EH&S, Risk Management, Finance and Legal Teams to evaluate and address facilities operations driven projects. This will include:

• Oversight of financial tracking and results for Facility Operations, including Expense and Capital planning
• Collaboration with field teams and vendors, while applying experience, to interpret and manage contracts, problem solve, and drive results.
• Lead for your region independently with a can do attitude, customer service mindset, and attention to processes.
• Provide support and oversight of Preventative and Reactive Maintenance Program.
• Oversee management workforce juggling complex tasks and routinely use non-standard procedures to resolve issues.
• Manage team (internal and external) performance for impacted geographies.
• Plan, coordinate, implement and manage (proactively and reactively) responses to disasters both natural and man-made (This may require personal involvement).
• Ensure accuracy, root cause, and remediation of Abnormal Event Reporting.
• Knowledge of corporate payable systems to oversee purchase order creation and payment processing.
• Guide team, peers and management on ways to improve processes (based on business process gaps).
• Plan, coordinate, implement and track multiple projects, simultaneously, with a focus on expense tracking and reduction.
• Develop and deliver Executive Level Reporting on targets and results including maintaining status report, action items, and due dates for facilities service level agreements.
• Work with members of the field teams, legal teams, and government agencies to ensure alignment regarding code and compliance.
• Ensure compliance with Global Real Estate and corporate business requirements.
• Ensure all projects are conducted using quality principles and appropriate development methodologies.
• Prepare executive level documentation and presentations as needed.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience
• Six or more years of relevant work experience.
• Experience managing corporate facilities from an operational, facility maintenance, project management, and planning, transactions, and/or infrastructure experience.
• Experience managing and balancing budgets.
• Willingness to travel
• A valid driver's license

Even better if you have:

• Experience managing a team of at least three direct reports.
• Experience managing other teams indirectly totaling at least 20 team members.
• Experience working with third party vendors that focus on areas such as electrical engineering, HVAC, plumbing, and other building maintenance areas.
• Project management experience around the construction and facilities maintenance field.
• Experience in building management systems.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.