Senior Manager for Consulting Office of Confidentiality and Privacy (OCP) Portfolio, Enabling Senior Manager - National_Office

US Enabling Senior Manager for Consulting Office of Confidentiality and Privacy (OCP) portfolio, Enabling Senior Manager - Fulltime

The team

Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers projects. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.

Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.

The Consulting Office of Confidentiality and Privacy (OCP) is responsible for managing confidential information risk by working directly with delivery leadership and personnel to ensure data security throughout the delivery data lifecycle.

The OCP is responsible for helping to expand the CI risk management capabilities within industries such as Consumer, Energy & Industrial Products (ER&I), Financial Services Industry (FSI), Life Sciences and Health Care (LSHC), Technology and Media & Telecommunications (TMT) for Consulting. The Enabling Senior Manager will support the deployment of the Confidential Information (CI) Program to Industry Accounts and Engagements. This includes working with Consulting OCP Risk Managers (OCP RM) to deliver required work products throughout the contracting and delivery lifecycle. Service capabilities provided by the team helps identify CI contractual risks, perform CI risk assessments including suggestions on risk mitigations and deployment of structured contract management processes for compliance of CI contractual commitments and deliverables.

Work you'll do

Provide CI Risk :

• Provide oversight review and summary assessments on the Master Services Agreement (MSA), Statement of Work, Engagement Letter, Change Order, Proposal review, and Confidential Information Management Plans (CIMPs)
• Support the development and update of General Guidance, Market Offering Playbooks and Account/Engagement CIMPs, as required
• Identify key contractual terms and requirements including obligations and deliverables with specificity related to CI terms
• At times, monitor the OCP team mailbox and address ad hoc requests from account teams
• Capture and analyze team metrics and make recommendations to leadership on corrective actions, as needed
• Develop and deliver specialized confidentiality training
• Understand and identify key technologies in applications and systems to identify data vulnerabilities and provide guidance for remediating threats
• Periodically monitor and report on contractual CI obligations and deliverables
• Provide management assistance to a team of USI OCP Managers, Consultants and Sr. Consultants; assign day to day work activities, set priorities, and review/approve deliverable quality
• Coach, mentor and provide counsel to engagement teams on CI safeguards and obligations
• Assist with maintaining and updating the OCP website content
• Deliver CI Program and provide customized CIMP training to account or engagement teams as required
• Follow up with accounts/engagement data managers on tracking CIMP development progress. Schedule follow-up calls for review and edits
• Coordinate with industry risk managers on identifying projects to be included in the CI Program
• Provide investigative support for insider threat and CI incidents
• Closely collaborate with stakeholders from OGC, US C&P, GPS, Talent, Cyber, ITS, BISO, etc. to implement controls and safeguards across the portfolio
• Build relationships and communication plans with program leadership, data managers, and practitioners
• Work with OCP leadership to set goals

• Graduate with 8-10 years of post-graduate experience in risk and contract management
• Basic understanding of cloud applications, tools, methodologies and software development process
• Strong analytical, reading and presentation skills
• Exceptional relationship management skills and ability to provide guidance and counsel to senior firm leaders
• Experience interpreting contracts for international and commercial clients
• Experience identifying business and contractual risks and recommending risk mitigation strategies
• Exposure to contract language and risk mitigations associated with access to highly confidential client information including PII/PHI
• Executive presence, outstanding organizational, communications (oral and written) and interpersonal skills
• Strong client service mindset: must deliver quality; proven ability of driving issue to resolution in a timely manner
• Demonstrated track record of consistently delivering results
• Broad PPMD network; respected leader by PPMDs across the US Consulting
• Excellent professional judgment; ability to identify risks, escalate and execute with a sense of urgency
• Precision and attention to detail with a relentless focus on persistent and timely follow-up
• Ability to remain calm and in control, focused under pressure, and to influence others in a high-pressure situation
• Accessibility / availability to respond to an unpredictable environment
• Highly collaborative work ethic, committed to team success
• Strong coaching and mentoring skills, good listener
• Strong project management skills: ability to multi-task across various initiatives and activities
• Strong process improvement skills with process documentation and preparation of leadership presentations
• Outstanding investigation skills from a business, technology and risk lens
• Work with, manage and accommodate colleagues in other time zones, flexibility to be on call for urgent matters
• Quick learner, eager to learn new skills and technologies and apply them quickly to produce results
• Experience supporting mission and time critical processes
• Strong skills in MS PowerPoint, MS Word and Excel, working knowledge of SharePoint