Product Support and Fulfillment Consultant

Are you interested in improving the cyber and organizational risk profiles of leading companies? Do you want to be involved in integrating complex network environments with the latest in enterprise defense technology? Are you excited about rapidly changing operational environments, learning what you need to get the job done, and producing accurate and timely results?

If yes, then Deloitte's Detect and Respond (D&R) Platform team could be the place for you! Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping cyber initiatives today. Deloitte's D&R business is passionate about making an impact with lasting change. Delivering our industry leading services requires fresh thinking and a creative approach. We collaborate with teams from across our organization to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated services provider in helping to transform the cyber security services marketplace.

Our team is client focused and mission driven. As a Product support and Fulfillment Specialist in Deloitte's Detect and Respond service, you'll work with our diverse teams of passionate professionals to help solve for some of today's toughest cybersecurity challenges to enable or clients to achieve business growth and manage risk.

Work you'll do

As a Product Support and Fulfillment Specialist you will be providing administration and operational support (including architecture changes, tool deployments) for various security tools such as SIEM (Security Information and Event Management), IDS/IPS, EDR tools, proxy solutions, Zero Trust Access tools and IAM solutions. You will be closely working with Security Operations Center (SOC), setting up their initial view into the client's environment using Deloitte's preferred security solutions as a source of alerts.

* Perform configuration management, and troubleshooting, addressing complex issues and day to day operations management

* Help define, implement, and monitor key health and performance indicators (KPIs) of various security solutions

* Provide 24/7 on-call support (as needed)

* Provision and maintain access controls of security solutions

* Review system security plans, network diagrams, and vulnerability and patching requirements

* Coordinate with various technical groups and attend client meetings

* Adhere to internal operational security and other Deloitte policies

* Participate in short term project work as assigned

Required:

Bachelor of engineering or Science in computers, information systems, information security, Math, decision sciences, risk management, or other business/technology disciplines or equivalent work experience

3+ years' experience in security information and/or technology engineering support.

Experience in one or more of security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.

Knowledge of Advanced Persistent Threats (APT) tactics, technics, and procedures

Ability to script in multiple languages (Python, PowerShell) to work with the APIs of multiple security technologies.

Understanding of common network infrastructure devices such as routers and switches

Understanding of basic networking protocols such as TCP/IP, DNS, HTTP

Knowledge in system security architecture and security solutions

Strong communication, interpersonal, analytical and problem-solving skills

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

* Excellent interpersonal and organizational skills

* Excellent oral and written communication skills

* Strong analytical and problem-solving skills

* Self-motivated to improve knowledge and skills