Senior Sales Support Analyst

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Who We Want

Achievers. Goal-oriented individuals who strive to accomplish tasks and are constantly driven to do more.

Collaborators. Relationship-savvy people who intentionally make and strengthen connections with both internal partners and external customers.

Communicators. People who can break down a complicated thought or topic and make it easier for others to understand.

Service leaders. People who are willing to help others and go the extra mile to ensure a great customer experience is had by our sales representatives and customers.

What You Will Do

You be expected to serve as the primary contact for administration of all equipment buyouts, rollovers, and returns on financed transactions through Stryker’s leasing arm, Flex Financial. You must be able to excel as part of a fast paced, team environment with a focus on transactional support.

• Primary point of contact for Flex Regional Finance Managers, Divisional Sales Representatives, Customers, Lenders, and third-party servicing agent, Bank of the West, surrounding contract maturity and end of term activities

• Coordinate return of old equipment upon shipment of new equipment to avoid overlapping payments between the old and new agreements

• Reconciling and providing contract termination instructions based on action taken by the customer

• Partner with divisional service departments and finance leaders to coordinate Stryker off-lease equipment repurchases

• Send End of Term notices to Rep, RM, RFM/FR, and Customer at 180, 150, and 90 days prior to contract end of term

• Prepare and report out on End of Term metrics and performance

• Coordinate and distribute future maturity reports to the sales team

• Manage creation and distribution of return authorizations

• Provide high level of customer service to both internal and external customers related to all aspects of lease administration items

• Ensure communication, coordination and reporting and conduct necessary meetings, as a precondition for effective and efficient repossession of equipment

• All other duties as assigned

What You Need

• Bachelor’s Degree (or its global equivalent) from an accredited university in Accounting, Finance, Business, or related field.

• 3-+ years professional work experience

Valued, but not required skills and experience

• Lease asset management or equipment finance industry experience preferred

• General accounting, reconciliation, finance, or related experience preferred

• Computer literacy: Microsoft office products, Salesforce.com, SAP, Power BI

• General accounting and financial statement knowledge

• Advanced Microsoft Excel knowledge

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.