IT Support Engineer

Description

Job Description:

SUMMARY:

Support IT Engineer

Provide 1st, 2nd,3rd line support; track hardware and asset management; configure remote access hardware.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Responsible for remote support and onsite maintenance of our checkpoint automation, PC and server hardware; Maintain Windows and SQL Server environments; configure and install APC UPS’s;.

Time Management

• Shifted between Full time office hours out of office hours dependant on rota

Communication

• Direct report to the Support Manager.

• Working with Development and Testing implementation departments on checkpoint systems.

Team Working

• Working within the Service Department and with the Development and Testing implementation departments on current and future systems

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful maintenance of checkpoint assets

• Will need to work with the commissioning team to gain controls experience and understanding of the interfaced systems

Health & Safety

• Always follow and promote Group and Company policies and procedures

• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Skills & Attributes

• High level IT knowledge

• PLC Controls Background

Experience

• Proven experience of technical support

• Previous experience in a similar working environment

• Solid working knowledge of:

  • Windows Server

  • SQL Server

  • Windows Operating System

  • Network Infrastructure and cabling

  • High Level Problem solving

  • 5 Year traceable work history

  • Fluent Written and Spoken English

  • Valid UK Passport

  • Wide ranging technical background

Previous experience in all or some of the following areas:

• Automation

• Conveyor systems

• Control systems

• Electrical power systems

Qualifications

IT, Electrical & Controls qualifications to be taken into consideration

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.