Deskside Engineer

Description

Job Description:

Leidos is expanding support to our existing Department of Transportation (DOT) EITSS Program. The program is seeking to hire a Senior Desk Side Engineer to join the EITSS team in providing exceptional support maintaining DOT infrastructure. The Desk Side Engineer will troubleshoot complex and advanced end-user issues with hardware and software. The Engineer will act as an escalation point for Junior and Mid-Level Desk Side engineers and will act independently in a customer environment, and will also engage engineers from multiple teams to troubleshoot issues. We are looking for a candidate who is driven to constantly learn and adapt to new technologies and solutions and who is looking to be a master of all interactions and communication with co-workers, vendors, faculty/staff and students.

Primary Responsibilities

• Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure
• Available to be on site as essential personnel and work around academic calendar and support cycles
• Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies
• Provide support for faculty/Staff and Student's with software applications, backup, anti-virus technologies, including Academic and educational suite of software including engineering and simulation programs
• Work with Active Directory for user and computers management for GPO, MFA, Password management etc.
• Ability to diagnose hardware/software problems and escalate to higher tier with proper troubleshooting and notes
• The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides
• Provide world-class customer service and technical support via phone, in-person and or other communication mediums
• Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.
• Desire to keep up-to-date with changing and emerging technologies
• Superior organizational skills with a strong attention to detail, efficiently processing tasks quickly and accurately
• Perform other duties as assigned by manager

Basic Qualifications

• Must be able to obtain a public trust clearance.
• High school diploma and 3 years of experience in field support
• CompTIA A+ Certification
• Basic understanding of networking protocols – ICMP, DNS, WINS, DHCP, VPN, TCP/IP
• Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies

Preferred Qualifications:

• Security+
• Net+
• MCSA
• CCNA

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.