Tier 3 Mobility Analyst

Description

Job Description:

The Defense Group of Leidos has an opening for the Tier 3 Mobility Analyst to support the Global Information Grid (GIG) Service Management-Operations (GSM-O) contract at Fort Meade, MD.

We are seeking individuals with excellent communication, critical thinking, and collaboration skills to function in a high-paced, dynamic environment.

Primary Responsibilities

• Responsible for performing Tier 3 functions in support of trouble tickets

• Manage ticket queue to ensure timely response to customer issues

• Ensure devices enter and exit the Tier 3 hands quickly and efficiently to ensure customers are up and running with the capability they require timely

• Partners across a larger team to ensure the collective organization is meeting the customer’s demands

• Configure, encrypt, and customize specific mobile devices and hotspots for specific areas of responsibility for OCONUS and stateside location.

• Identify and develop solutions for complex network and mobile device problems affecting high visibility customers.

• Provide Registration Authority (RA) support services to include the creation, implementation, management, testing, and revocation of network and ID authentication certificates.

• Perform Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing.

• Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG), and Mobile Device Management (MDM) team members while isolating network and or hardware problems.

• Engage customers to determine a solution, to report problems for mobile devices, and degraded user experience.

Basic Qualifications

• Bachelor Degree and 4+ years of related experience. Additional experience may be accepted in lieu of degree.

• Possess current DoD 8750 certification at IAT level II (example: Security+ ce.)

• Possess current active Secret security clearance.

• Experience provisioning mobile devices and hotspots.

• Experience provisioning DMCC Next Gen Devices (Phones & Tablets) and WINDAR Devices

Preferred Qualifications

• Familiarity with DISA hosted Mobile Network Service (MNS) devices, Mobile Device Management (MDM) systems

• Proficiency with Secret Internet Protocol Router Network (SIPRNet) and accompanying data safeguard requirements.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.