Customer Marketing Operations Analyst

"Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.Follow a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. Match sales reference requests to appropriate references. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Acquire knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups. Motivate customers to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities, etc.)Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years related experience. Sales and Marketing experience in the IT industry. E-business Internet practical know-how.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**Overview*Nothing speaks louder than a happy customer! Oracle celebrates customer successes through continual promotion of customer stories throughout the Oracle ecosystem. Powering these efforts is the Customer Marketing & Measurement organization who amplifies the customer voice into everything we do. This is enabled through a suite of referencing, advocacy and awards programs that capture, curate and promote customer stories and the individuals sharing their successes. These stories support sales, marketing and development efforts by influencing prospects and analysts, accelerating sales cycles, and enhancing social and brand capital.Were looking for a Customer Marketing Programs Analyst to help us expand the scope and impact of customer marketing programs. This includes online customer reviews, customer awards, customer advisory boards, and customer go-live celebrations. The ideal candidate will have a strong program management background and be highly efficient at project management. This role will connect operations, reporting and communications across these customer marketing programs as they scale.*Responsibilities*Duties include, but are not limited to:* Define, document and normalize end-to-end process flows across customer marketing programs, including online reviews, awards, advisory boards and go-live celebrations.* Create, organize and refine program documentation, including program overviews, templates, trainings, guidelines and presentations.* Lead initiative to update customer marketing footprint on internal and external web properties; empower customers to participate via automated mechanisms.* Lead stakeholder onboarding, adoption and training efforts and partner with their teams to ensure successful and measurable adoption of new and existing programs.* Generate and distribute regular reports with KPIs for each program to assess health, identify gaps and highlight successes to management and stakeholder groups.* Prepare data for loading into Oracle Cloud analytics dashboards; use capabilities to identify ways to automate reporting and distribution of information.* Partner with Legal and Compliance teams to ensure compliance with system, data and process requirements; continually identify ways to simplify processes.* Assess competitive landscape to identify best practices and drive ongoing innovation and leadership into customer marketing programs.* Communicate results and user needs to stakeholders, project owners and define recommendations to continue normalizing processes and increasing impact.*Skills and Experience*This role supports a broad global stakeholder network and requires skill sets critical to the success of this position:* Minimum of five-plus (5 ) years of marketing experience.* Expertise in program and project management and execution.* Experience in creating training documentation and driving stakeholder adoption.* Proven ability to generate results through virtual collaboration with cross-functional teams.* Keen awareness and sensitivity to cultural differences and organizational structures.* Superior planning, organization, prioritization and multi-tasking skills.* Excellent interpersonal, communication and influencing skills*Disclaimer*As part of Oracle's standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a third-party firm at no charge to the applicant and include: Prior employment verification, education verification, social security trace, criminal background check, and motor vehicle records (where required for position). Oracle Supports Workforce Diversity.*Company Description*With more than 420,000 customersincluding 100 of the Fortune 100and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data centerfrom servers and storage, to database and middleware, through applications. Learn more about Oraclehttp://oracle.com/us/corporate.*#LI-Remote***Job:** **Marketing***Organization:** **Oracle***Title:** *Customer Marketing Operations Analyst***Location:** *United States***Requisition ID:** *210006TC*"