Computer Support Administrator (CSA)

Description

Job Description:

Leidos is sourcing qualified candidates for an excellent opportunity as a Computer Support Administrator (CSA) based in Stuttgart, Germany.
This position is in support of a Department of Defense (DoD) organization, USEUCOM located OCONUS in Stuttgart, Germany.
This position is required to travel OCONUS.

Primary Responsibilities:
The Computer Support Administrator is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment.
Assist employees via remote access, phone, or in person.
Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR). Selected candidates may supervise Computer Support Administrator teams.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.
Must be experienced in interfacing with both client managers and system users.
Specifically the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs.

Analyzes user needs for business applications. Researches alternatives and proposes solutions.

Coordinates hardware and software system installation and ensures specifications are met.

Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases.
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Analyzing and making recommendations for hardware and software standardization.
Additionally, the CSA will provide remote support and/or travel to customer sites as required.

Basic Qualifications:

• Must hold an adjudicated Top Secret Clearance and be able to obtain a TS/SCI clearance.

• Bachelors and 4-8 years relevant experience or Masters and 2-6 years or additional relevant experience in lieu of degree.

• Microsoft Certified Systems Administrator (MCSA).

• CompTIA Security + (IAT Level II or greater), current.

• Must be TESA Eligible

Preferred Qualifications:

• ITIL v3 - Foundation.

• Automation using Microsoft PowerShell, VBScript, or batch files.

• Adaptable to changing circumstances and operational needs.

• Experience working with and supporting Cisco Routers and Switches.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.