Technology Support Services (TSS) Leader

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe Technology Support Services (TSS) leader's major responsibility includes; drive sales and growth via developing high-performing team, improve engagement and performance management, drive overall profit and loss for the business unit, which brings maximum profit and minimum cost, and achieve top customer satisfaction. TSS Leaders prime focus will be driving new sales and opportunities to TSS, in an area of Multivendor support services, Open source SW support and OEM HW support.TSS provide services- sales and delivery on both IBM logo products and Other Equipment Manufacturer products, both HW and SW. The TSS leader must engage in complex TSS sales cases as well as support in difficult customer services incidents, and maintain in-depth knowledge of TSS offerings, delivery capabilities, pricing delegations and execute on TSS strategies and plans. The position requires client facing activities, cooperation with TSS Business Partners, and IBM internal cooperation both local in the country and at IMT/IOT level. The TSS leader must demonstrate good understanding of the services market, customer pain points & culture, and understand competition, all in order to secure TSS revenue and profitability.TSS leader responsibilities:* Profit and Loss* Customer satisfaction* People's performance management* Employee satisfaction* Prepare and perform TSS roadmap reviews* Conduct local management meetings* Forecast sales, drive revenue and cost management* Secure TSS ComplianceRequired Technical and Professional ExpertiseWe expect you to have:+ strong skills and experience in the IT sales and consulting services+ proven successful track record of building consistent new revenue pipeline and bringing business results+ experience in consultative selling, account and customer relationship development involving complex high value sales strategies of multiple transactions+ strong understanding of competitive landscape+ proven capability and success in leading projects and initiatives with virtual client and/or ecosystem teamsPreferred Technical and Professional Expertise+ you must be ambitious and high performing, ready to take on the challenge of developing our business further.About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.