On Site Technology Support - Gilbert

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you'll do

You'll be responsible for maintaining end user relationships at all levels of the organization while providing technical support to Deloitte's mobile workforce locally, at client engagement sites, or other locations as required in a 24 hour x 7 day environment. You will have the opportunity to utilize your exceptional customer service and technical support skills to solve problems with laptops, printers, software, and mobile telephony devices. You will also have the opportunity to showcase your presentation skills through the delivery of training related programs to the user community.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services internally including:

• Cyber security
• Technology support
• Technology & Infrastructure
• Application development and management
• Relationship management group
• Strategy
• Deployment
• PMO
• Financials
• Communications

• Bachelor's Degree in a related IT field or 2 + years equivalent work experience providing client facing technical support configuring, installing, troubleshooting and repairing laptop hardware/software and mobile device technologies.
• Superior customer service and communication skills along with the ability to build rapport and strong business relationships with the user community.
• Experienced in providing end user support in a fast paced environment. Role requires the ability to interact with all levels in the organization including senior leadership.
• Candidate will possess strong technical knowledge of computer hardware/software including laptops, printer and mobile smartphone technologies along with Microsoft and MAC operating systems, MS-Office products including MS Outlook & Skype for Business.
• Position requires the ability to solve technical problems in person and virtually using remote control tools.
• Must be able to provide after-hours support on a rotational basis with occasional travel required to offices in local geography.
• Ability to work overtime including nights and weekends as needed.
• Ability to meet deadlines and manage stress effectively in high-pressure situations.

• Experience providing end user support in a professional services environment similar in size and scope to Deloitte.
• Dell, HP & Mac Laptop repair certification desired.
• A+, MCSE, Windows 10, ITIL, ACMT certifications a plus
• Project Management experience a plus.
• Prior experience in providing services to remote sites a plus.
• Experience supporting Audio/Video conferencing equipment and telephony equipment. (Polycom, Skype For Business)