Lead Field Service Representative

Eaton’s Electrical Engineering Services & Systems division is currently seeking a Lead Field Service Representative.

The expected annual salary range for this role is $91,500 - $134,200 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers

• Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment

• Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions

• Develop and maintain strong working relationships with customers, service shops, and other organizations

• Possess knowledge of UL, NEMA, and NEC standards.

• Generate timely and accurate service reports on work, product performance, and warranties.

• Manage multiple projects independently

• Mentor less experienced technicians

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums

• Career growth, mentorship and safety training

• Company vehicle, toolkit, and phone

• Tuition assistance for ongoing learning

• Leads program with bonus pay

• Opportunities across 32 service branches

Qualifications:

Basic Qualifications

• High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems 

• Must be able to work in the US without corporate sponsorship

• No relocation offered. Candidates must currently reside within a 50-mile radius of Bridgeport, WV in order to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• Must have a valid and unrestricted driver's license and must be able to pass a Motor Vehicle Record (MVR) check

• Must be eligible to drive an Eaton fleet vehicle

Preferred Qualifications

• Associate’s degree and/or military experience

• Bachelor's degree in engineering from an accredited institution

• Electrical or General Contractor’s License

• Professional Engineering License

• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays

• NICET/NETA certification

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton’s safety program and policy; Achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge exams

• Submit to periodic customer required background and drug screenings

• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements

• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment

• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.

• Ability to obtain and maintain a valid TWIC card

• Proficient with hand and power tools for equipment assembly

• Strong computer, problem-solving and logical thinking skills

• Works well under time constraints and in stressful situations

• Explain technical problems and solutions

• Collaborates effectively with the team to meet project deadlines

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.