Principal Engineer Tier 3 - Network Assurance

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will provide Tier 3 technical support level for customer's Global network environment including but not limited to Network incident identification, documentation, escalation and resolution.

• Provide Network advanced technical support and direction to lower level technicians in a Network Operation environment.
• Provide Tier 3 support for highly escalated incidents with the ability to create ad-hoc design documentation that outline the source and destination and determine points of failure
• Responsible for projects related to customer security Vulnerabilities/Audit assessment.
• Engage on customer’s network projects to provide inputs from Operations perspective.
• Acts as Operations representative on the discussions related to new Verizon products to be launched.
• Engage on the Bids process to review the technical requirements.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

If you're looking for a great place to work, learn, and advance your career, we have the right opportunity waiting for you. You can be part of a Global team and join the most talented and skilled Network Engineers in the Service Assurance organization. You will be working on cutting edge technologies (5G, SDWAN, VNS, Cloud, Mobile Edge Computing, and more.), participating in the conception of Verizon new products, and supporting the Fortune 500 Global clients.

You'll need to have:

• Bachelor’s degree or four or more years of work experience
• Six or more years of relevant work experience.
• Experience in Network troubleshooting and configuring routers and switches (LAN/WAN/Wireless environment).
• Knowledge of the OSI model, including TCP/IP, client/server designs, routing protocols (including but not limited to OSPF, EIGRP, BGP), LAN technologies (including but not limited to Ethernet, Wireless, VLANs, NAT, ACLs, QoS), WAN technologies (including but not limited to Internet, MPLS,Frame-Relay, ISDN, etc.).
• One or more years of experience in troubleshooting SDWAN (Software Defined Networking) and Virtual Network Services type of technologies.
• Cisco Certified Internetwork Expert (CCIE) “Routing and Switching” Certification.
• Willingness to travel.

Even better to have one or more of the following:

• Bachelor's degree.
• Strong customer service and support skills.
• Strong written / verbal communication skills is a must with the ability to articulated and technically lead major incident bridges
• Strong involvement with rest of T3 team in your engagement
• Ability to work in a high pressure environment at times
• Ability to take ownership of technical issues until completion
• Knowledge on NetDevOps automation (Ansible/Python).
• Knowledge on Cisco ACI and Data Center related technologies.
• Knowledge and/or certifications including but not limited to Juniper, ITIL, Meraki, VMWare, and Cloud Services.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.