Network Operations Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This role within the VNOE team includes Performance Engineering, Customer Onboarding, Operations and implementation of the Mobile Private Network (MPN) Architecture. The Mobile Private Network directly supports millions of enterprise, wholesale and public safety customers across the nation. The engineer will be responsible for Onboarding customers via the VNOE Virtual Application and Automation Framework (VAAF), orchestrating their builds on the Enterprise, Wholesale, and Public Safety Core Gateways utilizing Pronghorn and Cisco NSO with interactions with VHAP and other stake holders as we drive to zero touch onboarding of customers. You will utilize Performance Engineering Tools, namely Tableau, SevOne, NetScout and Irisview in monitoring, alerting and modelling the network, creating Performance dashboards and creating various Network Performance Report. This position also includes Operational support of all MPN PNFs and VNFs, support of the OnsiteLTE and PMEC Services. Break-Fix expertise and ability to diagnose failures down to the application level and coordinate resolution with multiple groups and vendors while understanding end-to-end call flow.

• Implementing health checks, controlled failover of PNFs & VNFs, automate MPN customer testing initiative to monitor Network health, reduce outage probability and risk.
• Proffering Solutions on the fly as part of Break & Fix procedures to resolve outages so as to meet Mean Time of Repair (MTTR).
• Supporting transport and mobility infrastructure implementations, FOA & BAU. - Creating Daily & special project maintenance windows via change Controls.
• Utilizing NSO (Network Service Orchestrator) and pronghorn for automation of new MPN Customer services and existing Customer service changes as part of our digital transformation effort to achieve near zero touch deployments.
• Customer Onboarding Work Order processing and Customer Engineering for new customers, changes/addition/deletion of existing customer’s Services, Design and Creation of MOPS, MPN & FES customer service turn-ups and failover testing and Manual deployments where necessary.
• Engineering effort in Service Assurance via creations of Performance Dashboards, Service surveillance and MPN element capacity reporting using Various Performance tools: Irisview, Sevone, and Netscout.
• Leading effort of integrating Landslide for performance testing, support of Transport and mobility infrastructure migrations and NetScout Readiness for full integration of all network elements into NetScout platform.
• Performance testing and analysis on New Virtual Gateways as well as Onboarding test customers on these Virtual Gateways as part of Operational Readiness. Involved in daily OR (Operational Readiness) conference calls with other MPN Managers and Engineers

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.

Even better if you have:

• A degree in Electrical Engineering, Computer Engineering, Computer Science or Information Systems Management or any STEM based degree.
• Knowledge of call flows Layer 1-3, mobility and MPN Customer Service
• Knowledge of programming languages like Python, JavaScript, etc.
• Knowledge of Modeling Language such as Yang.
• Knowledge of application deployment and configuration provisioning and
• Knowledge of Pronghorn and Cisco NSOmanagement tool such as Ansible.
• Knowledge of OS virtualization and containerization isolation technologies.
• Knowledge of deploying VNF’s utilizing internal orchestration frameworks such as ATLAS/NFVD and Strong Scripting Skills (Python).
• Strong Knowledge and experience in IP Networking including Virtual Private Cloud, VPN, SDN, DNS, Load-balancing, and Firewalls.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).