Quality Assurance Engineer

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

This role will lead and support all digital sales business sponsored enhancements and initiatives by implementing efficient strategic test plans through all Maintenance/Enterprise and Adhoc Releases. This includes understanding the capabilities of new technical and analytical tools, relevant to applicable systems, in order to help strategize and implement best solutions for web/mobile applications.

This UAT role will also assist the team with strategic planning, and implementing testing techniques for all evaluated scope of work for the UAT team. This includes the preparation and creation of all required test planning tasks: test scripts (manual/automated), feature files, test data, defect management, issue resolution, project status reporting, and production implementation plans. This role will require a deep knowledge of industry technical skills and tools (preferably Selenium) to help leverage the power of automation and ATDD.

This role will support both the execution of test plans pre-launch, and troubleshooting post-launch. The analyst will execute test plans for various deliverables within the program (data, logic, UX, integration, and reporting) and serve as the troubleshooting expert for the program. The test analyst will ensure proper use of defect management tools and assign defects to the appropriate area (Logic, UI, Reporting, Data, and Integration). Occasional afterhours/ weekend work will be required. Candidates must be familiar with mobile application management with iOS and Android and the following software; JIRA, QTest, Browser based applications, and ACSS. Additional software knowledge includes Verizon Data Retrieval Tool (VDRT), and Access Manager (AM Tool).

Responsibilities:

• Lowering environment testing preparation and readiness (data quality, availability, system ties, etc)
  
• Testing management & execution (coordination, communications, collaboration, scheduling, etc)
  
• Troubleshooting monitoring
  
• Troubleshooting investigation and assessment, from validation through recommendation for resolution
  
• Troubleshooting risk assessment, communications
  
• Involvement in requirements analysis for all Verizon tiered initiatives impacting the Mobile web/app, Tablet, and Desktop Platforms.
  
• Training and upskilling to ensure they are up to date with the changing environment, technology, and best practices for testing.
  
• Utilization of QTest for test case management and JIRA for defect logging and management.
  
• Ensuring testing is completed within established time and that objectives conform to the user requirements and needs of the business.
  
• Overall product delivery and approval/sign off.
  
• Release Production Testing, Implementation and Launch support as well as Warranty issue tracking.
  
• Process Improvement recommendation.
  

What we're looking for...

Making processes more efficient brings you great satisfaction. Your technical and business know-how enables you to come up with creative and strategic solutions. Up for any challenge, you enjoy problem solving and focus on the details but don't lose sight of the big picture. You thrive working in a dynamic fast-paced environment. Managing multiple high-visibility projects, you handle it all with ease.

You'll need to have:

• Associate's degree or two or more years of work experience.
  
• Three or more years of relevant work experience
  
• Two or more years of testing experience.
  
• Knowledge of software testing and/or software integration testing.
  

Even better if you have one or more of the following:

• Three or more years' experience in Mobile App, Mobile Web testing.
  
• Three or more years Wireless/Channel experience.
  
• Working knowledge/experience with UAT processes.
  
• Customer experience testing.
  
• Experience with Agile process.
  
• Excellent analytical skills.
  
• Good communication and presentation skills.
  
• Experience with JIRA tools.
  
• Experience with automation testing tools (Selenium, QTP).
  
• Good communication and presentation skills.
  
• Willingness to work a flexible schedule in order to meet UAT deadlines - nights and weekends for testing and support.
  

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours
40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $70,000.00 and $130,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.