Systems Administrator

Description

Job Description:

System Administrator – Night Shift

Provide SME support for implementation, troubleshooting and maintenance of Information Technology (IT) systems at customer HQ and multiple field sites.

You will manage the IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Act as a SME in problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage UNIX, Linux, Windows and Virtual operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Support will be provided on a 12-hour shift, 24 hour/ 7 days a week basis complying with the shift schedule detailed within the associated TTO.

Contractors in this category are to be considered Emergency Essential, providing support during F6 headquarters closures and Federal Government Holidays.

The System Administrator – Shift (SA-S) shall possess the following capabilities:

• Provide SME on problem identification, diagnosis and resolution of problems
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide in-depth experience in trouble-shooting IT systems
• Monitor and provide tier 1 troubleshooting of UNIX, Linux, Windows and Virtual (or other applicable) operating systems, networks and network devices.

Qualifications: Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Clearance: Active TS/SCI with Polygraph required

Domain Area(s) Specialized Requirements:

You shall, within 180 days of being accepted on the contract, earn and maintain the Information Technology Infrastructure Library (ITIL) Foundation (or higher) certification and one of the following;

• Microsoft Certified IT Professional (MCITP) certification, or;
• COMPTIA Linux + Certification or;
• Linux Professional Institute Certification (Level 1 or higher) or;
• Red Hat Certified System Administrator (RHCSA) certification

Pay Range: