Technical Analyst 4-Support

"As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support for Hyperion Planning and EPM Planning Cloud product lines to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.* More than 7 years of implementation, support, consulting or development experience (or equivalent) in enterprise business applications.* Product expertise required - Hyperion Planning (On-Premise) , Planning and Budgeting Cloud Service (PBCS), Enterprise Planning and Budgeting Cloud Service (EPBCS)* Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.* Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log analysis, Tuning, Troubleshooting techniques, etc). Knowledge of networks, database configuration, server configuration and so on.* Functional knowledge in Finance or Accounting is highly desired.* Ability to influence and gain cooperative relationships with wide range of stakeholders ranging from executives to technical specialists.* Excellent communication skills both written and oral. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience-appropriate communication with executives, customers and others in critical, escalated situations* Well-developed listening organizational and listening skills. Able to develop a cohesive plan of action that meets everyones needs to resolve a given situation as quickly as possible.* Ability to persevere in the face of obstacles and ensure customers success.* Should be process and results oriented self-starter, work well unsupervised or with limited supervision.**Job:** **Support***Organization:** **Oracle***Title:** *Technical Analyst 4-Support***Location:** *United States***Requisition ID:** *21000CCU***Other Locations:** *US-CA,California-Pleasanton, US-UT,Utah-Lehi*"