Technical Support Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Visible & You

Named one of Fast Company’s Most Innovative Companies and "Best Telecom Brand" in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we have no stores, no call centers, and no paper bills, allowing us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry - and we’re having a lot of fun doing it.

Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness - disruption, innovation, and culture - while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.

In this hybrid role, you'll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Alpharetta GA, Irvine, CA, Basking Ridge NJ and New York City.

At Visible, the employee experience is crucial to the success of our teams. You will be the first point of contact for Visible IT needs, ensuring no one is left frustrated by the tools they need to do their job. You will maintain/support the computers and mobile devices used in the organization, by providing technical support and ensuring the whole company runs smoothly. You will monitor and maintain Windows and Mac PCs, Android & iOS mobile devices, install and configure hardware and software, and solve technical problems. You will balance workload between working support tickets and walk-up “help desk” hours. Because of the nature of the job, there might be occasional shift work.

• Perform Device Orders, Install and configure computer hardware, support software, systems, networks, printers and scanners.
• Provide technical support across the company (this may be in person or over the phone), while coordinating with co-working space IT & Facilities.
• Execute IT onboarding tasks for new employees, working toward a “Ready Day 1” end goal.
• Establish and maintain a close relationship with Verizon IT and Security to assure alignment and compliance.
• Learn and use our internal care platforms to support mobile device provisioning.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Three or more years in a technical support role (both in person/onsite and telephone).
• One or more years supporting professionals & executives in an internal IT support role.
• Experience supporting fellow employees and leadership in an enterprise environment.
• Experience with both Windows 10 & Mac OS.

Even better if you have:

• Bachelor’s degree.
• G Suite, JIRA/Confluence, & WorkSpace One experience.
• Certifications: MAC Certified Technician, Microsoft Certified, CompTIA, Google IT Support Certificate.
• Capability to be flexible and comfortable with constant change.
• Problem-solving skills.
• Ability to stick to strict deadlines/sense of urgency.
• Ability to prioritize and delegate

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).