Senior Business Analyst based in Wilson NC

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

General:

Senior Specialist, Business / Technical Analysis: Responsible for working both independently and as a part of a team to implement IT initiatives that will enable our Company to deploy consistent global business processes, common global information, and IT-supporting projects / application / technology suite. The individual will have expertise within IT requirements, supply chain, MRP/ERP systems, and general business management. The individual will work across all phases of projects and report progress to goals, manage any budget/profit plan activities, identify key risks and mitigation strategies, provide direct support for other process teams in the region as applicable, and complete other duties as needed or assigned.

Functional Expertise:

This position requires knowledge and experience in own discipline while still acquiring higher-level knowledge and skills. The position will build knowledge of the company, processes, clients/customers and will solve a range of problems while providing possible solutions. This position may often work autonomously with a moderate level of guidance and direction. In group work, applies team effectiveness skills, listening and integrating diverse perspectives from across the work group; contributes and adds value to the achievement of team goals.

Responsibility:

This Senior Specialist, Business / Technical Analysis position is responsible for providing client services support for enterprise and manufacturing information systems at the Wilson site including ERP, Lab, Maintenance, Production Operations and Enterprise systems. This position supports our packaging & laboratory operations, quality operations, supply chain functions and general business areas. This role partners with site cross-functional teams and global support functions to ensure successful system functionality and operations. This position is heavily engaged in compliance related initiatives and ensuring our systems meet all expected quality guidelines. Provides coaching and guidance on IT policies/procedures, problem analysis/resolution and preventative/corrective actions. Develops strategies to optimize and ensure quality and stability of IT systems through future expansion, replacement, or upgrades. The Senior Specialist, Business / Technical Analysis is an individual contributor reporting to Director of Automation & Information Technology.

Primary Activities :

The Senior Specialist, Business/Technical Analysis will be responsible for providing technical support and leadership to plant project teams, data management, interfaces to other systems, performance, growth analysis, contractor supervision, standards administration, documentation, continuity planning and design skills. The Senior Specialist is responsible for supporting the following as the discipline requires:

• Understands and supports GMP, safety and environmental regulations and policies. Provides guidance to the IT team for appropriate procedures to ensure compliance with those policies. Periodically reviews technical documents and GDLs/SOPs to ensure compliance with our Company guidelines and policies.

• Understands and supports our Company’s cybersecurity and data integrity policies and guidelines. Provides guidance to the IT team for appropriate procedures to ensure compliance with those policies. Reviews technical documents to ensure compliance with our Company guidelines and policies.

• Provides direct support of validation activities and other associated Quality functions required. Develops and maintains technical documentation as necessary. Participates in audit and training programs in area of responsibility.

• Participates in agency inspections, internal GMP & systems audits and training programs in the area of responsibility

• Evaluates automated and information technology systems developing strategies to optimize and ensure quality and stability through future expansion, replacement or upgrade.

• Provides client services support as the IT lead on production teams providing technical assistance in fulfilling the IT requirements for the team.

• Uses technical and business knowledge to assure the efficient operation of a variety of IT and Shopfloor systems. Oversees investigations of IT anomalies. Engages with business and IT support organizations to drive quick resolution to IT incidents, to investigate root cause and to prevent recurrence.

• Supports the IT portfolio process by ensuring IT requirements are appropriately addressed during creation of business cases for new demand.

• Works with IT support organizations (GTO, AMS, ITRMS, etc…) to communicate and minimize the impact of IT changes on manufacturing activities. Manages the relationship between support organizations and the business to ensure a positive, productive experience.

• Manages IT projects in compliance with cGMPs. Serves as IT representative on major site projects. Oversees execution of user acceptance testing as required. Manages Go-live cutover activities and post go-live stabilization and support activities.

• Provides leadership and acts as a catalyst to deploy IT technologies and programs as required. Coordinates change leadership interventions and activities.

• Coordinates/Leads Kaizen events to aid in problem solving and/or continuous improvement opportunities.

• Collaborates with colleagues at other our Company sites to discuss common issues and share best practices

• Occasionally works off-shift hours to support multi-shift operations and also to implement system solutions during windows of non-production.

Education Minimum Requirements:

• Bachelors degree (Preferably Information Systems/Technology, Science, Engineering or equivalent discipline)

Qualifications:

• 8 + years of IT business analysis experience in a corporate environment.

• Prior working experience with enterprise-wide projects and initiatives.

• Prior working experience leading key projects across multiple site disciplines and successfully managing multiple, concurrent projects.

• Prior working experience effectively leading others in a cross-functional organization.

• Prior working experience in computer validation and systems lifecycle development methodology.

• Prior working experience authoring and reviewing standard operating procedures, on-the-job-training, and other controlled documents.

• Strong interpersonal skills with ability to influence and support others through a culture of inclusion, feedback, and empowerment.

Preferred Experience and Skills:

• Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.

• Working knowledge of the regulatory requirements for pharmaceutical applications.

• Experience administering Cyber Security policies and procedures.

• Data Integrity acumen

• PMP Certification

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R182495