IT Business Analyst - Innovation & Agile (Remote)

FirstEnergy

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.

We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

• Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.
• Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
• Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.

What you’ll do:

As a Business Analyst in the Innovation & Digital Factory organization at FirstEnergy (I&DF), you will join a digital transformation team working in an Agile environment and provide support and expertise to a squads and team members working to deliver specific products. As a member of the Innovation & Agile team, you will provide strategic support across I&DF by coordinating and leading efforts in capability development analysis and reporting, pipeline management and prioritization, and value realization. Furthermore, you will:

• Support and lead analysis and reporting activities for I&DF (e.g. Objectives and Key Results, Capability Development, Performance Metrics, etc.).
• Work collaboratively with I&DF team members and Business Unit stakeholders to evaluate and assess new opportunities – building business cases and supporting value assurance of digital solutions.
• Drive the opportunity Intake Process, working across I&DF and with stakeholders to plan, prioritize, and select initiatives for development.
• Support squads to define, implement, and track Agile performance metrics in development and product performance metrics once solution enters production.
• Engage and collaborate within IT and across FirstEnergy to learn about potential opportunities and their alignment with I&DF priorities and capabilities.
• Support interaction with team members and business stakeholders, facilitating workshops, presentations, and updating playbooks, etc. as needed.

Who you are :

• A Bachelor’s degree in a quantitative discipline such as Mathematics, Computer Science, Engineering, Business or another related field; with a minimum of 4 years related experience required. In lieu of a degree, 6 years of related experience required.
  • Related experience will include general experience in business strategy, project and program management, business analytics, and reporting.
• Experience leading and working with cross-functional teams as an analyst. Experience with Agile/Scrum methodology is a plus.
• Experience with basic quantitative and qualitative analysis techniques to support cost-benefit analysis, business case development, forecasting, or similar activities.
• Ability to research and quickly learn industry trends / domains and end user demands from pain points, then apply them to practical solutions.
• Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.
• Experience in providing customer-focused support, both internally and externally.
• Ability and desire to learn, grow, and work across FirstEnergy and deliver results
• A deep passion for innovation and strong communications skills with the fluidity to work with technical teams and non-technical stakeholders.
• A collaborative mindset to work in a team environment and create innovative solutions efficiently.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team