Vaccine Key Customer Leader (Senior Account Manager) - Austin, TX

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our Marketing team is passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our Company with assigned large private and public sector customers within their designated market. The Vaccine Key Customer Leader engages with C- / D-suite customers in assigned accounts and collaborates with the extended Company field team to ensure implementation and pull-through at the individual clinic/hospital/provider level.

Responsibilities include and are not limited to the following:

• The Vaccine Key Customer Leader will be accountable for the Vaccines business performance, business relationship, and customer experience with assigned customers, coordinating appropriate Company resources and personnel to meet the needs of the customer.

• Actively develops, enhances, and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities.

• Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements.

• Responsible for demonstrating strong collaboration and coordination with all Company customer-facing roles. With all assigned accounts, the Vaccine Key Customer Leader will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our Company Vaccines and coordinating the account team execution consistent with the strategy and customer needs.

• Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our Company

• Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs.

• Identifies strategic customers within region/geography that afford our Company differentiated business opportunities and prioritizes their importance.

• Stays abreast of competitor approaches and Company customer contracting strategy; engages appropriate Company account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.

Geography covers Austin, TX - Chosen candidate must reside within a commutable distance to accounts.

Ideally, the selected candidate will reside in or around Austin, TX.

Qualifications:

Minimum Education Requirement:

• Required: BA/BS

• Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health

Required Skills & Experience:

• Minimum of five (5) years experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry

• Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations

• Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders

• Excellent interpersonal and communication skills, with the ability to interact with individuals from a variety of cultures, and disciplines

• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization

• Self-motivated with the ability to perform with a high level of independence

• Innovative thinking and exceptional business acumen, analytical and problem-solving skills

• Proficient in Microsoft Excel, PowerPoint, Word, and Outlook

• Valid Driver's License

• (25 % travel)

Preferred Skills & Experience:

• Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)

• Recent Local Market and Customer Knowledge

• Experience in a strategic or management role in Public Health or Health System/Medical Group

• Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R139306