Customer Engagement Lead, Data Platform

We are seeking a Growth and Improvement minded Customer Engagement Data Platform Lead that can help drive our Strategic Operating Priorities.

• Invent | Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs

• Execute | Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business)

• Adapt | Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape

• Diverse Talent | We are committed to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world

• Values and Standards | Our Steadfast Commitment to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success – They are a Competitive Advantage for Us

Summary, Focus and Purpose

The Opportunity

This is a rare opportunity to join a start-up hub built within a major multinational with the goal to build a world class data platform for the division.

The Team

The Data Platform Team at our Animal Health division of our company provides the development, support, and roadmap for the advanced analytics data platform. The Team’s area of responsibilities is the capture, ingestion, transformation, storage, architecture, implementation of ML models and end user consumption end points such as self-service and APIs. The platform provides deep analytical insights for reporting and development of products for the market to aid in animal traceability, monitoring, well-being, actions, and other features based on descriptive, predictive, and prescriptive analytics.

The Role

Working at the cutting edge of the Animal Health Intelligence division of our Company, we are searching for a self-motivated, well communicative, experienced active hands-on Customer Engagement Lead that will lead the effort to interact with multiple stakeholders across Animal Health, gather their support and ownership of the data and work being done by the Data Platform Team.

The Data Platform Lead will work closely with the Data Lead and the different consumption teams – to understand their needs, roadmap of delivery and to setup the operational model between the business and technical Team and lead the readiness assessment of data owners/stewards as well as evangelizing the importance of governance and their training of the data catalog tool.

You will have a chance to be in contact with data generated from the most modern technologies in the animal wellbeing space and to have an impact on how the data is used to improve animal wellbeing. The position will be a hybrid position or even remote for the right candidate.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Key Functions

Energy and Competencies

• Stakeholder Identification | Identification of stakeholders across Animal Health

• Stakeholder Engagement Model | Creation of the model to engage stakeholders across multiple stages of data delivery process

• Create and Monitor Data Delivery KPIs | Definition of KPIs to measure the quality of delivery to stakeholders

• Strengthen Data Platform | Education and communication of Data Platform capabilities to stakeholders to get their support and engagement

• Onboard and Support of Business Stakeholders | Support business stakeholders in the process of using Data Platform tools such as Collibra and Market Place

• Communicate Stakeholder Feedback to the Data Core Capabilities Team | Ensure the business facing tools can be adjusted and replaced if needed to better serve the business stakeholders needs

Motivation

• Work Independently and as a Team member with Integrity | Precision | Accomplishment | Motivational Ambition | Respect | Inclusion

• Engage all types of stakeholders and can work with those more challenging

• Understand what consumers want to do with the data and how data brings value to their business

• Communicate with consumers the capabilities we are delivering and engage them in the process

• Can handle issues that arise and gain the trust of stakeholders

• Understand the Vision and the details

• Demonstrate adaptability, resilience, and ability to thrive with changes and in ambiguity

• Solid understanding and have led true IT agile process

• Know the right balance between progress and perfection

• Sense of self-motivation, proactivity, takes initiatives and works independently with minimum direction

Education

• Bachelor's Degree

Experience | Skills | Knowledge

Required

• Five plus combined years working in Marketing, Consulting, Data Product Owner, Data Owner, Data Steward, Customer engagement or related field

• Two Plus years working in a Cloud Data Platform Team

• Experience engaging with different consumers – such as application development, customer care, digital marketing, and others

• Deep understanding of Big Data technologies and cloud as well as Data Platform, Data Marketing and Data Product concept

• Experience defining and tracking customer engagement KPIs

• Experience presenting and influencing various stakeholders including leadership

• Experience using data as an asset to generate value for business

• Principled written and verbal communications with the ability to reach both non-technical and technical people with confidence, clarity, and focus

• Outstanding presenting skills to both technical and executive audiences whether impromptu on a whiteboard or using presentations and demos

• Enthusiasm and motivation for Data and understanding the potential, discovery and capabilities it presents

• Strong understanding of modern data platforms and has driven the adoption of the platform and the technologies/concepts

Preferred

• Direct experience in data warehousing design, tuning and ETL/ELT process development

• Experience as a Data Steward or Data Engineer

• Experience with Data Marketplace, self-service analytics, data product model

• Experience with data platform tools / services such as DataBricks, EMR, S3, AWS data services, Collibra, Alation, MDM tools, Snowflake

• Bachelor’s degree in a STEM discipline or equivalent practical experience, additional years of experience can be used in lieu of degree

• Experience working in a startup environment

• Experience in Software Engineering, Software Infrastructure Engineering, Security, Big Data and Analytics, or Cloud Networking

• Experience with Jira and Confluence

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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