Executive Support - Product Owner

Job Description

Executive Support Product Owner Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

This position is a technical position with people leadership and service delivery management.

The primary responsibility is:

• Owns and manages the Executive support team through the duration of the product lifecycle

• To manage the Executive IT Service which provides 24x7 technical support and services for the Executive Committee (EC) and their direct reports in a manner that is above all standards.

• Defines the overall product vision and strategy, with a keen focus on value, business outcomes, and user experience

• Makes product decisions, and ensures decisions align with product strategy.

• Develops and regularly calibrates metrics for the product.

• Drives continuous product discovery to understand user needs and translate that solutions and product backlog.

• Sets and communicates high-integrity roadmap commitments that have been assessed collaboratively with the delivery squad(s) in terms of value, feasibility, usability, and viability

• Creates, maintains, and continuously prioritizes the product backlog to maximize value delivery and its long-term sustainability (including stability, compliance, and other aspects appropriately).

• Ensures that the backlog is transparent, visible, and understood for all stakeholders.

Activities include:

• Must have top notch customer service skills and be willing to put the customer first in all scenarios.

• Will lead a team of 8-10 direct employees as well as a network globally of support vendors and contractors to provide the highest level of customer service.

• Deployment and configuration of standard desktops, laptops and mobile devices.

• Collaboration with Managed Print organization to provide printing services to our company Executives.

• Provide remote office support for EC members including home office equipment, internet access and security systems.

• Provide onsite meeting support where applicable as well as board level support when needed.

• Must have demonstrated experience and ability to coordinate and manage large scale off-site Executive Committee and Board of Director meetings and work independently while off-site.

• Must understand the process of providing support at a location not owned by our Company including planning and execution.

• Must be able to assist executives with preparation of presentation which requires advanced MS PowerPoint skills.

• Must have the ability to think ahead and anticipate needs and/or issues/problems that may arise to mitigate any technical risks.

• Must have a clean history of ethical, honest and professional behavior and understand discrete handling of confidential company information.

• Will need to provide end-to-end computing support for our Company's Corporate Aviation department.

• Activities include creating and publishing of internal SOP and reference material for the executives. Troubleshooting aircraft outages and restoring service by collaborating with Network Services.

• Must provide technical consulting services as required, the candidate must have strong public speaking, presentation, training and communication skills.

• Must be able to conduct 1-on-1 and group training for the executives and their admins.

• Will be expected to establish and maintain working relationships within Technical Services and across all the departments within the IT organization.

• Will function as a leader in the organization and provide mentoring to other members of the team.

• He/she will be able to perform activities such as facilitating meetings, managing resources and support activities, escalation of executive related issues to IT senior leaders and to provide technical and operational leadership to the team.

Education Minimum Requirement:

• Bachelor’s degree

Required Experience and Skills:

• Minimum of 10 years in customer service and client technology support experience

• 4 years executive support

• 2-3 years’ experience managing a product

• 4 years in the Agile Methodology

• Ability to propose, develop, and implement visions for a substantially re-imagined user experience

• Experience in managing geographically distributed squads preferred​

• Experience in different delivery methods (agile, traditional) in large organizations

• Experience with product management techniques such as strategy, road mapping etc.

• Experience aligning the organization and communicating complex technical decisions

• Strong customer service and analytical skills.

• Ability to analyze data, develop insights, visualize trends, and drive change.

• Mobile device administration, core and optional software layers.

• Possess highest standards of Ethics, Integrity, Compliance and Financial Stewardship

• Highly effective written and oral communications skills with the ability to communicate with peers, customers, and management.

• Experience with people leadership, team building and collaborating with others

• Ability to demonstrate technical resourcefulness and ability to make timely decisions

• Ability to handle stress and pressure with grace.

• Knowledge of ITIL framework and standard SDLC processes. · Technical certifications in MS technologies preferred

• Working knowledge of global network, information security and collaboration tools. (ie Cisco, MS Office 365, Windows 10, Defender)

• Familiarity with project management

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R212771