Sr Director of Product Management (Hybrid)

Entity: Corporate

Department: Center for Health Care Transformation and Innovation

Location: 3600 Civic Center Blvd.

Hours: 8hr Days (Hybrid)

Summary:

• The Penn Medicine Center for Health Care Transformation and Innovation (CHTI) facilitates the rapid, disciplined development, testing, implementation, and scale of new strategies to reimagine health care delivery for dramatically better outcomes, value, experience, and equity. We believe the best way to make big improvements to patient health and health care delivery is to experiment quickly at low cost, only scaling once we find high impact solutions. The Center provides an exciting and fast-paced opportunity for motivated, entrepreneurial individuals to effect systemic change at Penn Medicine and across the health care industry.
• The Senior Director of Product Management is responsible for leading our technology strategy and product management staff team in executing the Center's programs related to software development, technology, and the electronic health record. This includes mentoring and managing staff across the different teams at the Center, managing a team of 3+ product management direct reports, and partnering closely with executive leaders to align the Center's operating models with the health system's mission and goals. The right candidate will love identifying unmet needs, prioritizing to optimize impact and working cross functionally to guide the design and development of delightful patient and clinician experiences. This role will also co-lead Center-wide operations, strategy and vision with other operational leadership, including staffing and allocation, personnel management, intake mechanisms and triage to the appropriate technology platform, business plan development for the overall portfolio of technology-focused projects. This role will support and build product development and management capacity across Center teams and Penn Medicine more broadly.
• As a thought leader in product management, the Senior Director will help build our organizational capacity for innovation, including large-scale strategic health system initiatives, and training of the entire Penn Medicine community in this methodology. This position requires a high degree of sophistication, resourcefulness, creativity, and the ability to lead by influencing others at all levels across the organization.
• The Sr. Director must have the ability to develop and cultivate senior executive and peer stakeholder relationships, evaluate outcomes, conduct economic analyses and craft business cases, manage and develop staff, and refine and extend the Center's approach to software development, product management, and scaling technology programs. Focused on software development in Center, this role will evaluate new opportunities to identify clinical user needs and translate those into potential software use cases, and also evaluate ways to scale pilots into sustainable solutions (custom, vendor, or EHR). This individual will partner with the multiple software developers on the technology team and will manage the product management team. The Senior Director of Product Management must have the ability to make key decisions, think creatively, build capacity in others, and be disciplined in interpreting project/program outcomes to direct future strategy.