Senior Messaging and Collaboration Engineer

Responsibilities:

• Administers and supports Email Services (Exchange Online) and Collaboration tools including Teams, OneDrive and Electronic Faxing.
• Responsible for Microsoft 365 License administration.
• Performs day-to-day management and administration for Exchange Online with an Office 365 hybrid/cloud environment.
• Builds and supports telephony integration with Teams.
• Builds automation using tool such as Power Shell.
• Manages roles and services, user permissions, email queues and dynamic distribution groups.
• Provides support to issues related to group mailboxes and distribution lists.
• Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.
• Works with Azure AD and Active Directory.
• Develops future strategies for adoption and deployment of Messaging & Collaboration products and services.
• Supports Security & Compliance by assisting in the configuration and management of anti-phishing and anti-spam and encryption technologies.
• Installs, configures and manages email routing devices and services such as Cisco Ironport and Proofpoint.
• Provides Tier 3 support to internal technical teams.
• Supports Enterprise Electronic Faxing systems such as RightFax it’s integration points with applications and multi-function devices.
• Interfaces with vendors and service providers to evaluate, design and support new products and services.
• Assists with capacity planning, performance management and root cause analysis.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:

• High School Diploma/ GED.
• 8+ years of experience as a Systems Administrator supporting Windows Server, Active Directory, Exchange or similar environments. Bachelor's degree may substitute for some years of experience.
• 5+ years of experience in a role with responsibility for the administration of Microsoft Azure or Office 365 services including Exchange, Teams and OneDrive.

Skills and Abilities:

• Demonstrated interpersonal/verbal communication skills.
• Demonstrated customer service skills.
• Ability to communicate effectively with all levels of staff.
• Ability to troubleshoot, research and solve technically challenging problems.
• Ability to configure and manage email gateways and security tools.
• Strong knowledge of MS networking concepts, active directory, file permissions, IIS, DNS, SMTP, etc.
• Ability to build automation using PowerShell or other scripting languages.
• Ability to conduct log reviews, incident analysis and root cause analysis.
• Understanding of ITIL concepts and Change Management processes.
• Proven ability to triage and properly classify incidents and prioritize work efforts accordingly.
• Ability to work within deadlines and with multiple priorities; ability to adapt to changing priorities.
• Hands on experience with implementation, deployment, or support for Exchange Online including working with hybrid environments.
• Ability to constructively resolve issues and conflicts as they arise. Strong listening skills.