Specialist, Service Delivery/Management

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Primary Responsibilities:

• Provide support to organization’s various IT divisions focused on building a best in class, automated and secure Data center environment.

• As a member of the company’s Data Center Network Product team, perform design and build the architecture, engineer the solutions, and operate the organization’s global Data Centers and Colocation facilities.

• Engage and collaborate with business partners to interpret business needs and requirements.

• Perform network design, planning and setup of data center network infrastructure based on business and technical requirement gathered across various IT and business divisions.

• Provide overall solution proposal with High Level Design (HLD) and presentations.

• Drive the transformation to Infrastructure-as-Code (Ansible, Python, Terraform).

• Drive network optimization to improve convergence, performance, and latency.

• Maintain updated schematic diagrams for infrastructure and low-level architecture design diagram.

• Conduct proof of concept and testing of network solutions.

• Create and maintain documentation related to network configuration, policies, procedures and service records.

• Act as SME and provide support on a world-wide basis.

Education Minimum Requirements:

• Must have Master’s degree (or its U.S. equivalent) in Computer Engineering or Computer Science.

• Must have CCNP Specialist or CCIE certification with at least 3 years’ experience in Networking.

Required Experience and Skills:

• Must have experience in Data Center Technologies; designing, deploying, and supporting Routing and Switching technologies; developing and deploying solutions in AWS/Azure Public Cloud, Private Cloud and/or Hybrid Cloud infrastructure; working with and implementing templating systems and automation techniques such as YAML, XML or similar; configuring, managing, and troubleshooting the WAN or MPLS internet circuits; designing and deploying secure enclaves within the data center environment; leveraging Cloud Exchange Fabrics; leveraging network visibility and management tools; and working according ITIL processes, Agile delivery and SDLC.

• Must have familiarity with configuring other networking products such as firewalls and load balancers; and a DevOps mindset with good understanding of DevOps principles and best practices.

• Ability to supervise and manage multiple tasks and projects; and ability to automate and simplify IT processes and infrastructure-as-code with one of the following: Ansible, Python, Terraform, JSON or similar also required.

• Must have good communication and stakeholder management skills with internal and external parties; and multicultural communication and solid presentation skills.

• Telecommuting permitted.

• 40 hours per week: M-F: 9am-5pm.

• Must have proof of legal authority to work in the United States.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R231256