Associate Director, ERC Patient Services Advisor

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>The Associate Director, ERC Patient Services Advisor will support effective management of risks presented by Patient and Specialty Services strategies across all US therapeutic areas and products, and Novartis Patient Assistance Foundation (NPAF) through collaborative development of risk-based monitoring plans and review of business requirements documents (BRDs) related to patient support programs to ensure implementation of patient support programs is in compliance with applicable Novartis policies, procedures and CIA requirements. The Associate Director, ERC Patient Services Advisor will provide clear, timely and accurate ERC guidance, including the ‘why’ to Patient Services teams. The ideal candidate is passionate about both enabling compliant patient support programs and Patient Services strategies and ensuring ERC guidance to Patient Services teams is clear and actionable. <br><br>Your responsibilities will include, but are not limited to:<br><br>•Collaborate with Patient Services teams to develop and implement risk-based monitoring plans and review of business requirements documents (BRDs) related to patient support programs to ensure implementation of patient support programs is in compliance with applicable Novartis policies, procedures and CIA requirements.<br>•Execute strategies to integrate clear and actionable ERC guidance into patient support programs, Patient Services operations and training strategies across US therapeutic areas and products, including NPAF activities. <br>•Collaborate with Patient Services stakeholders (eg serve on Patient Services Governance processes) to ensure execution of Patient Services strategies is in compliance with applicable Novartis policies, procedures and CIA requirements. <br>•Be a knowledge expert related to Novartis healthcare compliance policies, procedures and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.<br>•Proactively engage with Ops/Analytics teams supporting patient support programs and Patient Services teams to evaluate data to identify trends and proactively mitigate key and/or emerging risks<br>•Develop trusted relationships with associates of all levels in Patient Services teams to promote a SpeakUp culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and Patient Services team stakeholders to resolve them.<br>•Collaborate with Patient Services leaders and teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients<br><br>This is a US based position. No international relocation will be provided for this position<br><br>The ideal location for this role is the East Hanover site but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will re-quire 10-20% travel.<br><br>[#video#https://www.youtube-nocookie.com/embed/ggbnzRY9z8w{#400,300#}#/video#]