Network Technician

***Please note that this position follows an initial Union job bidding process*** About the Role: Windstream’s team of Network Technicians are vital team members who represent our field operations that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Network Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Network Technicians create meaningful connections with customers that create long-term relationships. What You’ll Do: Support and promote products and services generally purchased and used by residential customers or small businesses. These products, services, and equipment may include but are not limited to: Voice Services, Data Services, Video Services, Network Services, Transport Services Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of productsand services generally purchased and used by business customers. Do You Have? - A valid driver’s license and a safe driving record - Ability to complete prerequisite training and testing.  - Ability to identify all colors of a color-coded cable. - Ability to effectively communicate with the public, co-workers and managers. - Ability to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills. - Must be available for overtime, after hours call-outs or work during non-scheduled hours. - Ability to work assigned schedules including weekends and Holidays. - Ability to lift 50-75 lbs. - Ability to work with and maintain assigned tools and equipment. - Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records. - Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company. - Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed. - Must have a minimum of 5 years of related experience/education to include customer service and/or related telephony fields. - Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc. - Must have a working knowledge of computers and any applicable applications. - Must be capable of working aloft and successfully complete all necessary safety training including “Working Aloft and Ladder Safety”. - Must meet weight requirements as defined in Windstream’s Safe Load Limits for Equipment and Ladders Policy. - Must have knowledge of digital switching, transport systems (i.e. SONET, DS3, DS1, analog fiber), ISDN, DSL, analog and digital data, PX, and VOIP.  - Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers. - Must reside within a reasonable distance of assigned reporting center. Even Better: Knowledge in the following areas:  DS1/DS3 installation, testing, and troubleshooting Analog Transport installation, testing, and troubleshooting SONET OC-3/12/48 installation, testing, and troubleshooting WDM/CWDM/DWDM installation, testing, and troubleshooting EWSD programming and trouble shooting EWSD Translations Experience with the following vendors/ models of transport equipment:  Tellabs (AFC) DLC Zhone AccessNode DLC Calix C7 DLC/DSLAM Lucent DSLAM Hatteras HN4000 Optelian WDM/CWDM/DWDM Adtran TA3000 Adtran 1148/1248 DSLAM Adtran 2820 multiplexer Adtran 5000 Juniper M10/M170 Alcatel DML 3 X 50 Rockwell Alcatel 7470 Fujitsu 2400 TRIB Fujitsu 150 WideBank DCS Turin Experience with the following models/ vendors of test equipment: T-COM T-Bird Acterna 2310 JDSU 6000 GigE test set JDSU HST-3000 test set/ Dynatel 965 Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assist